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Contact Number

Discussion in 'General Discussion' started by Jeewhizz, Aug 10, 2007.

  1. Jeewhizz

    Jeewhizz Well-Known Member

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    Does anyone have an out of hours / emergency number for cpanel? This is due to a large number of licenses having an issue, but cpanel appear to be closed, so we can't get this remedied...

    Cheers,

    Jee
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You will find this information at:
    http://www.cpanel.net/company/contact/contact.html

    Additionally, if you need technical support via phone, then you will need to pre-pay for it. Phone support is not free but we only charge $65 per incident (not per call).

    Note that ticket-based support is staffed 24/7/365. If it's the middle of the night and it's an urgent issue, you are likely better off submitting a support ticket. If you are a direct customer, login via your cPanel Store account to submit the ticket so it is issued a higher priority. If you are a partner/distributor, login via your Manage2 account to submit a ticket so it is issued a higher priority. Higher priority tickets are bumped higher in the priority queue.
     
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