Contact Us box not working "dovecot: auth: Error: Cpanel::MailAuth: cphulk incremented the failure"

bertie-stormforce

Registered
Jul 11, 2016
2
0
1
Southampton
cPanel Access Level
Root Administrator
Our Contact us box on our website is not working it throws the error "dovecot: auth: Error: Cpanel::MailAuth: cphulk incremented the failure count for user '[email protected]{domain}' to access service 'mail' from IP '{Whitelisted webserver ip}'"

I have whitelisted the IP but am still getting this issue, I have tried another email address and still had this issue, we are using CMSMadeSimple
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,215
363
Hello,

I'm happy to see you were able to address the issue. Thank you for updating us with the outcome.