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Converting website to an account issue

Discussion in 'General Discussion' started by socratina, Jul 11, 2018.

  1. socratina

    socratina Registered

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    Hi,

    I just tried to convert a domain in account , and since this moment my website is shutdown.

    The first error was:

    Missing DEFMOD Config Line in /etc/wwwacct.conf, please reconfigure with Edit Setup. at /usr/local/cpanel/Whostmgr/Accounts/Create.pm line 534.

    after this my website shutdown

    I tired to had again in my first account but the domain doesn't appear , he say to me is already exist

    thank you so much
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II
    Staff Member

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    Hi @socratina


    The DEFMOD line in the wwwacct.conf seems to be missing in this instance. If you're able to access the server via SSH can you please run the following:

    Code:
    grep DEFMOD /etc/wwwacct.conf
    The return should be:
    Code:
    DEFMOD paper_lantern
    If it's not present can you please add it and let me know if the issue persists?

    We give some instruction on this in our documentation here: Installation Guide - Customize Your Installation - Version 72 Documentation - cPanel Documentation


    Thanks!
     
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