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Cookies not getting to scripts in hosted websites

Discussion in 'General Discussion' started by TheGarnet, Sep 9, 2010.

  1. TheGarnet

    TheGarnet Member

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    Cookies not getting to scripts in account on Linux WHM VPS Optimized

    I have several websites accounts in a Linux virtual machine which has WHM VPS Optimized Cpanel.

    WHM 11.26.8
    SUSE 10.0 i686 vmware on my domain....

    These websites have a working installed variation of usemod wiki software operating as a 404 handler. I have been running this software within these accounts on my server without any changes to the wiki software in years. The software has performed flawlessly. Until this morning.

    The software has a login feature which uses cookies. All copies now seem to be having the cookies dropped. Trying to set preferences for a new user causes the software to complain that it needs cookies, but no cookie is being seen.

    So it seems like cookies are not getting through to the scripts in the websites I am hosting.

    Like I said, this software has worked without changes for years. Apparently the last CPANEL update to my server has blown up this feature.

    I run this software in several accounts within my server, and all are now broke in the same way. They were recently working.

    Any idea where I might start looking for more details on this problem, and even better, a solution?

    Thanks....
     
    #1 TheGarnet, Sep 9, 2010
    Last edited: Sep 9, 2010
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm not sure a cPanel update could do such a thing. Have you done any troubleshooting, like doing what you want to do on another browser or PC even if possible, just to be sure it's not a local issue on your end?

    I know it sounds silly but doesn't hurt to ask all the same.
     
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    #2 Infopro, Sep 9, 2010
  3. TheGarnet

    TheGarnet Member

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    Double checked....

    I have three different websites hosting this script. All of them are failing in the same way. A function to set preferences complains when trying to save the preferences "Preferences require cookies, but no cookie was sent."

    I can login to the software. But as soon as I go to the next screen, it forgets the login. Everything speaks of cookies not getting sent.

    I have tried from two different machines on two different networks, three different web browsers. All have same problem.

    Customer who updates his own site called me saying the logins were failing for him too today. He gets logged in, but then gets the same problem of it forgetting his login. So that makes three different machines, etc.

    CPanel updates have broken other things on my server from time to time.
     
    #3 TheGarnet, Sep 9, 2010
  4. TheGarnet

    TheGarnet Member

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    This message keeps being bounced around different areas of the forum.

    for clarification:

    I am running my own virtual machine on my own physical hardware, with WHM VPS Optimized installed in the virtual machine.

    WHM 11.26.8
    SUSE 10.0 i686 vmware on mydomain....

    I have been running cpanel on this machine for a few years.
     
    #4 TheGarnet, Sep 9, 2010
  5. Infopro

    Infopro cPanel Sr. Product Evangelist
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    According to the docs, Suse is not a supported operating system:
    System Requirements - cPanel Inc.
     
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    #5 Infopro, Sep 10, 2010
  6. cPanelJared

    cPanelJared Technical Analyst

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    To clarify, we do support legacy installations of cPanel on certain operating systems, but we encourage customers still using those operating systems to migrate to a supported distribution as soon as possible. The following page lists the operating systems we support:

    System Requirements - cPanel Inc.

    We support legacy installations on SuSE 9.0, but not on SuSE 10.0. We do not support new installations on anything other than CentOS, Red Hat or FreeBSD.
     
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    #6 cPanelJared, Sep 10, 2010
  7. TheGarnet

    TheGarnet Member

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    When I setup this system, SUSE 10 was a CPanel supported system. I looked very carefully to choose an OS that was listed as supported with Cpanel and VMware Server.
     
    #7 TheGarnet, Sep 10, 2010
  8. TheGarnet

    TheGarnet Member

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    Problem solved

    OK. Found the problem. the perl script had a hard coded expiration date for its cookies of 08-sep-2010.

    I guess the original author back in 2000 thought 2010 was a long way away. I had no idea this script had a time bomb in it..

    These programs helped me verify cookies were working:
    Perl CGI cookies - How to get and set cookies in Perl CGI programs | devdaily.com

    Then it just took digging into the perl script to find the right place to echo the headers....
     
    #8 TheGarnet, Sep 10, 2010
  9. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Who could have guessed that one? ;)

    Great to hear that you got it sorted, thanks for the update.
     
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    #9 Infopro, Sep 10, 2010
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