The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Copied accounts to new server and Horde Addresses show NULL

Discussion in 'E-mail Discussions' started by Silver_2000, Feb 11, 2014.

  1. Silver_2000

    Silver_2000 Well-Known Member

    Joined:
    Mar 31, 2002
    Messages:
    338
    Likes Received:
    1
    Trophy Points:
    18
    we copied accounts from one server to another using WHM account copy function

    Similar to the thread below - any previously blank address book entry now shows nulll

    /http://webx.net/horde-address-book-showing-null/

    is there an easy solution ?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,813
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Did you notice any errors with the Horde database during the transfer itself? You can review the transfer log for the account at:

    "WHM Home » Transfers » Review Copied Accounts"

    Thank you.
     
  3. Silver_2000

    Silver_2000 Well-Known Member

    Joined:
    Mar 31, 2002
    Messages:
    338
    Likes Received:
    1
    Trophy Points:
    18
    no errors at all during the transition - here is the only line in the log that contains "horde"

    "(444679789 bytes) horde.turba_objects(67040 bytes) horde.turba_shares(1539 bytes) horde.horde_prefs(412843 bytes) horde.kronolith_events(2652 bytes) horde.kronolith_shares(2313 bytes) horde.kronolith_shares_users(1582 bytes) horde.kronolith_storage(1755 bytes) horde.mnemo_memos(1733 bytes) horde.nag_tasks(1725 bytes) roundcube.users,roundcube.identities,roundcube.contacts,roundcube.contactgroups(7804 bytes) roundcube.contactgroupmembers(2088 bytes) ...Done"

    - - - Updated - - -

    I was able to dload the address book, edit it in text editor and reupload, for the one user that has noticed - Im just coincerned that any of the other accounts may have similar issues - I have no way of knowing who uses the horde address book and who is having problems
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,813
    Likes Received:
    672
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Feel free to open a support ticket using the link in my signature if you are able to reproduce this issue on additional accounts. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
Loading...

Share This Page