Copy an account from another server (Plesk->cPanel) error


Active Member
Jan 24, 2009
cPanel Access Level
Root Administrator

When I try to transfer one account from Plesk 8.6 to our cPanel 11.30.6 but I always get following error:

Attempting to copy test from xx.xx.xx.xx
Creating /scripts... Done
Copying pkgacct-pXa script.....0%.. ..100%.. ...Done
Copying unpkgacct script.....0%.. ..100%.. ...Done
Packaging the account: (/scripts/pkgacct test "" --split --compressed --mysql 5.1)...

    MySQL error: ERROR 1045 (28000): Access denied for user 'admin'@'localhost' (using password: YES) at /tmp/.perl-ppk-YASSzM/scripts/ line 1671.

5.07 TB free, need 0 Bytes
Warning: file location not sent.. guessing.. this may not work ....
Using the single archive method (/home/cpmove-test.tar.gz)!
Copy Destination: /home
Transfer Error
The remote server didn't report a correct md5sum of the archive. Please ensure you selected the correct type of remote server.

Removing Copied Archive on remote server.... Done
I have tried multiple times. Also I have tried transfer from another Plesk server with same error. Also I have tried the multiple transfer system but it fails with same error.

In source server the admin can login to MySQL without problems. I have also tried to change root password to admin password in the MySQL and use it in the transfer but no help.

This doesn't make any sense to me. I have tried to find any answers from Google but none I have found about this kind of issue.

Any help or ideas where to look would be greatly helpfull. Thank you!


Staff member
Apr 11, 2011
Hello :)

This is likely due to a recent bug in our transfer tool used for migrations from Plesk. It's corrected in the development version of our Pkgacct script, and that fix should make it's way to the public version in the coming days. In the meantime, you should be able to correct this by running the following command on the Plesk machine:

echo -e "[client]\nuser=admin\npass='`cat /etc/psa/.psa.shadow`'" > /root/.my.cnf
Thank you.