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Copy an Account From Another Server With an Account Password

Discussion in 'Data Protection' started by James77, Nov 27, 2016.

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  1. James77

    James77 Member

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    Reseller Owner
    Dear,

    I have a new VPS server and try to transfer from the first WHM to the other WHM. When I go to:
    "Copy an Account From Another Server With an Account Password"
    And I ad the old account IP, name and password. It's seems not to work??
    Nothing went transfered?

    How come? It's from both cPanel servers.

    What to do ?

    Thank you,
    Dave
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Do you have root access to both systems? If so, please use:

    "WHM >> Transfers >> Transfer Tool"

    Otherwise, if you don't have root access to the source server, let us know the output to /usr/local/cpanel/logs/error_log on the destination server when attempting to copy the account using the account password.

    Thank you.
     
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