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"Copy Multiple Accounts/Packages" not applying Dedicated IPs

Discussion in 'General Discussion' started by MikeDVB, Nov 19, 2010.

  1. MikeDVB

    MikeDVB Well-Known Member
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    We used the copy multiple accounts tool to transfer around 1,000 accounts and even though the "Dedicated IP" box was checked for a couple hundred of the accounts and there were enough free IPs on the destination server - none of them got applied and as such no sites with SSL are working.

    I'd open a ticket but I don't have time due to the time being spent fixing all of these sites.
     
  2. MikeDVB

    MikeDVB Well-Known Member
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    It seems it was only one out of 3 transfer processes that didn't do it, so nailing down the cause may be difficult.
     
  3. MikeDVB

    MikeDVB Well-Known Member
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    I figured out how to trigger the behavior.

    If you go to the cPanel Basic Setup in WHM and change the primary shared IP while a transfer is in progress, *ALL* accounts transferred from that point forward will be placed onto the primary shared IP even if they had the dedicated IP box checked.

    I've opened ticket ID 1036989 with a detailed description.
     
    #3 MikeDVB, Nov 20, 2010
    Last edited: Nov 20, 2010
  4. MikeDVB

    MikeDVB Well-Known Member
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    A cPanel tech tested and verified the issue on their end - there is a dev ticket open and the issue should be fixed within about a week they told me.
     
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