Copying an Account from another server - failures


Well-Known Member
Mar 13, 2003
Somewhere in Ilex Forest
cPanel Access Level
Root Administrator
When attempting to move an account between 2 servers, both on cPanel 11.25.0-C40255 - WHM 11.25.0 - X 3.9

Here is the error shown in whm:

 Main >> Transfers >> Copy an account from another server

Attempting to copy jps from
Copying pkgacct.static script......Done
Copying unpkgacct script......Done
Packaging the account: (/scripts/pkgacct jps "" --split compressed --mysql 5.0)... Done
40.88 GB free, need 0 Bytes
Warning: file location not sent.. guessing.. this may not work ....
Using the single archive method (/home/cpmove-jps.tar.gz)!
Copy Destination: /home
Transfer Error
The remote server didn't report a correct md5sum of the archive. Please ensure you selected the correct type of remote server.

Removing Copied Archive on remote server.... Done
also getting: " Connecting to Remote Server Failed: Unable to connect to Bad file descriptor. " errors as well, ssh ports are set in tcp_out in both firewalls..

anyone have any ideas?
Last edited:


cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Does the source server use a custom SSH port, different than the default port of 22?

Does it work when the firewall is temporarily disabled on both the source server and the destination server?