Copying Dns Zones (internal error) Unable to get the zone

markhard

Well-Known Member
Apr 22, 2004
252
0
166
Hello,

i transfered accounts from old cpanel server to new one but i got this error message:

Code:
Packaging the account...

    pkgacct started.
    pkgacct version 7.0 - archive version: 2 - running with uid 0
    using time::hires for speedups
    We will be splitting the archive!!
    Copying Reseller Config...Done
    Copying Suspension Info (if needed)...Done
    Copying SSL Certificates, CSRS, and Keys...Done
    Copying Counter Data....Done
    Copying Bandwidth Data.......domain.com...Done
    Copying Dns Zones....(internal error) Unable to get the zone domain.com,www.domain.com from the remote server [xxx.xxx.xxx.xxx] (Connection Timed Out)
    ...............
    Copying Mail files....Done
    Copying frontpage files....Done
    Copying proftpd file....Done
    Copying www logs.............
i have a firewall on the new server, which if i turn it off, it works fine (no error message), so i guess there is something wrong with my rules. problem is i already open port 53 for incoming and outgoing TCP & UDP but the problem still exist.

i'm using DNS clustering, is there any other port should be opened?

thanks
 

wolfy

Well-Known Member
Jul 20, 2005
45
0
156
Canada
probabley find out whats getting blocked by checking your firewall logs for dropped packets between your source and target servers :)
 

cPanelKenneth

cPanel Development
Staff member
Apr 7, 2006
4,608
77
308
cPanel Access Level
Root Administrator
Hello,

i transfered accounts from old cpanel server to new one but i got this error message:

Code:
Packaging the account...

    pkgacct started.
    pkgacct version 7.0 - archive version: 2 - running with uid 0
    using time::hires for speedups
    We will be splitting the archive!!
    Copying Reseller Config...Done
    Copying Suspension Info (if needed)...Done
    Copying SSL Certificates, CSRS, and Keys...Done
    Copying Counter Data....Done
    Copying Bandwidth Data.......domain.com...Done
    Copying Dns Zones....(internal error) Unable to get the zone domain.com,www.domain.com from the remote server [xxx.xxx.xxx.xxx] (Connection Timed Out)
    ...............
    Copying Mail files....Done
    Copying frontpage files....Done
    Copying proftpd file....Done
    Copying www logs.............
i have a firewall on the new server, which if i turn it off, it works fine (no error message), so i guess there is something wrong with my rules. problem is i already open port 53 for incoming and outgoing TCP & UDP but the problem still exist.

i'm using DNS clustering, is there any other port should be opened?

thanks
Sounds like your firewall is blocking access to other members of the cluster.