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Corruption of Dovecot index files while migrating account to a new server

Discussion in 'E-mail Discussion' started by albatroz, Feb 27, 2017.

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  1. albatroz

    albatroz Well-Known Member

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    Hello,
    I have migrated some domains to a new server and noticed the same error reported here
    Mailboxes corrupting (dovecot.index file)

    Is there any bug report around this issue?
    It is the third time I notice the same issue so I discovered the relation.

    BTW, this is the version of CPanel I am currently using: WHM 60.0 (build 36)
     
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  2. albatroz

    albatroz Well-Known Member

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    If you see these support tickets you will notice they are related to the same issue
    8220793
    8265585
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    In ticket 8265585, the "/home/user/mail/domain.tld/email-account/dovecot/" directory was owned by the root user. This prevented the "/scripts/remove_dovecot_index_files" script from cleaning the index files for the account.

    Could you let us know how you are migrating the accounts to the new server? Correcting the step that resulted in the root ownership of that directory should prevent this from happening in the future.

    Thank you.
     
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