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Could not connect Name or service not known

Discussion in 'Security' started by Morri Luca, Apr 1, 2019.

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  1. Morri Luca

    Morri Luca Member

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    Hi,
    I have 2 server with WHM. at the same time all webstite have stopped working both server.
    If i show webstite in https not working.
    If i show webstite without https work..

    what can I do?

    I try to run autossl but i receive this error :
    Code:
    PM ERROR AutoSSL failed to request an SSL certificate for “mywebsite.com” because of an error: (XID wk2ryt) The system failed to send an HTTP (Hypertext Transfer Protocol) “POST” request to “https://store.cpanel.net/json-api/ssl/certificate/free” because of an error: Could not connect to 'store.cpanel.net:443': Name or service not known
     
    #1 Morri Luca, Apr 1, 2019
    Last edited by a moderator: Apr 1, 2019
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Morri Luca,

    Can you open a support ticket so we can take a closer look to see why your servers are unable to connect to store.cpanel.net over port 443? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
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