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Could not edit password file: Permission denied

Discussion in 'E-mail Discussion' started by vivyrelax, Apr 26, 2019.

  1. vivyrelax

    vivyrelax Member

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    Our users need to change their email passwords but they receive this error message:
    The system experienced an error when it attempted to save the new password. Could not edit password file: Permission denied
    How and where to change this permission, please? I use a reseller account.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @vivyrelax,

    Can you share the permission and ownership values on the affected account's passwd and shadow files? You can use the "stat" command to do this. For example:

    Code:
    stat /home/$username/etc/$domain/passwd
    stat /home/$username/etc/$domain/shadow
    Ensure to replace real usernames and domain names with examples when pasting the output of the "stat" command.

    Thank you.
     
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