Could not restore account time out reached

[katmai]

hi,

i am trying to restore a rather large account for a customer of mine - about 35 gb , well not so large, however i am getting this:

Could not restore account “zemtv”: time out reached

any idea what's up with that?

 

[Infopro]

35GB is quite large and would take some time to restore. How are you attempting the restore exactly?

 

[mageshm]

@ katmai,

Better take a backup only account settings and restore it. Then sync content manually.

 

[katmai]

Nop, it's a cPanel bug:

Upon much investigation, I have determined this is indeed a bug with the restoration process. As such, I have opened an internal case regarding this issue in order to get this corrected. The case number is #123673 and it will be listed at http://changelog.cpanel.net/ when resolved.

This issue only affects the restoration of backups which directory names do not match a certain format. I have determined is is still possible to restore this this account via command line by first renaming the directory containing the backup, then proceeding with the restoration of the account. The below commands can be used to accomplish this.

=======================================================
mv /backupdrive/incremental/accounts/acctname /backupdrive/incremental/accounts/cpmove-acctname
/scripts/restorepkg /backupdrive/incremental/accounts/cpmove-acctname
=======================================================