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Couldn't get handle: Permission denied

Discussion in 'General Discussion' started by teraysay, May 15, 2008.

  1. teraysay

    teraysay Member

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    I am trying to login to my server via SFTP, but whenever i try to get to a certain directory, i get "Couldn't get handle: Permission denied"

    When i tried to change the permissions, I got the same error "Couldn't get handle: Permission denied"

    How can i get in?
     
    #1 teraysay, May 15, 2008
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Do you have shell access?
     
    #2 Infopro, May 15, 2008
  3. teraysay

    teraysay Member

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    i use a mac, so i have the "terminal" program
     
    #3 teraysay, May 15, 2008
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    But do you have shell access to the cPanel/WHM server?
     
    #4 cPanelDavidG, May 16, 2008
  5. teraysay

    teraysay Member

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    I'm not sure --
    I can access it via SFTP, and can get into the root folder. but then when i try to get to the folders i need to change, i don't have permission.

    I can access the front end Web Host Manager.---
     
    #5 teraysay, May 16, 2008
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    How are you connecting with SFTP, as in what application/client are you using? That might be the problem.

    Is this a reseller account or do you have root access, as in are you using an account name to login via SFTP or using the login name, root?
     
    #6 Infopro, May 16, 2008
  7. teraysay

    teraysay Member

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    ah that's it! I was logging in as the main user instead of as "root"

    I can change files now.

    Thanks for all the help! This server sort of fell on my lap, so it's been a a bit of a struggle figuring it all out!
     
    #7 teraysay, May 16, 2008
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