John Magdy Lotfy

Registered
Jul 2, 2018
3
0
1
Alexandria, Egypt
cPanel Access Level
Root Administrator
Hello everybody, so i had installed cPanel on my server since many weeks but after uploading my Web template it looked like that it couldn't load at least half of it. most of html content isn't being loaded and the javascript too... which make the site gets stuck. i tried enabling `Website Optimize` option but it didn't solve the problem

Server Details:
Code:
Disk Space 120 GB SSD
RAM: 2 GB RAM
Virtualization: OpenVZ
Monthly Traffic: 3 TB
Location:  California, Los Angeles
Connection: 1 Gbit/s
Provider:Terratransit AG
website link: Removed
server link: Removed

please can anyone help me ?
 
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Infopro

Well-Known Member
May 20, 2003
17,113
507
613
Pennsylvania
cPanel Access Level
Root Administrator
Twitter
You might try disabling any addons that might be pulling in 3rd party content as well to see if that helps. Assuming this is some sort of CMS like wordpress for example, you could try opening the site with a default style to rule out style issues.

Your forum profile lists you as Root Administrator, have you checked your sites error logs for clues as to whats not loading properly?

On a side note, this isn't exactly a cPnel related issue. Something on your site is not loading, or being blocked at the other end, while trying to load, if I was to guess.
 

SS-Maddy

Well-Known Member
Mar 28, 2009
122
13
68
cPanel Access Level
Root Administrator
Hello @John Magdy Lotfy

I believe you would need a developer help. Though I dont know the issue in particular or the website you are having the issues with, from the looks it seems either a plugin, if CMS based or the path related and/or case sensitivity if it is static html based template.
 

John Magdy Lotfy

Registered
Jul 2, 2018
3
0
1
Alexandria, Egypt
cPanel Access Level
Root Administrator
You might try disabling any addons that might be pulling in 3rd party content as well to see if that helps. Assuming this is some sort of CMS like wordpress for example, you could try opening the site with a default style to rule out style issues.
1- there isn't any kind of addons on my server.
image.ibb.co/gnt0md/cPAddons.jpg

2- it's a kind of basic CMS but it's not Wordpress. (it's mainly used as an Landing Page)

Your forum profile lists you as Root Administrator, have you checked your sites error logs for clues as to whats not loading properly?
No, there isn't a valid Apache/PHP errors stored on my logs except

Code:
[Thu Jun 21 19:50:05.093368 2018] [cgi:error] [pid 30907] [client 162.158.186.122:18259] AH02812: attempt to invoke directory as script: /home/admininstrator/public_html/cgi-bin/
[Thu Jun 21 13:59:40.497450 2018] [cgi:error] [pid 20084] [client 162.158.74.179:34173] AH02812: attempt to invoke directory as script: /home/admininstrator/public_html/cgi-bin/
[Thu Jun 21 13:59:40.432824 2018] [cgi:error] [pid 20084] [client 162.158.74.179:34173] AH02812: attempt to invoke directory as script: /home/admininstrator/public_html/cgi-bin/, referer: http://www.example.com/cgi-bin/
[Thu Jun 21 01:44:04.723821 2018] [core:crit] [pid 26385] (13)Permission denied: [client 138.246.253.19:60878] AH00529: /home/admininstrator/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/admininstrator/public_html/' is executable
[Wed Jun 20 22:41:53.919386 2018] [cgi:error] [pid 17573] [client 108.162.237.204:16917] AH02812: attempt to invoke directory as script: /home/admininstrator/public_html/cgi-bin/
[Wed Jun 20 15:55:54.935706 2018] [cgi:error] [pid 5390] [client 172.69.23.23:11959] AH02812: attempt to invoke directory as script: /home/admininstrator/public_html/cgi-bin/, referer: http://example.com/
[Wed Jun 20 15:40:34.707765 2018] [cgi:error] [pid 5387] [client 172.68.58.97:9765] AH02812: attempt to invoke directory as script: /home/admininstrator/public_html/cgi-bin/
[Wed Jun 20 15:40:32.777624 2018] [cgi:error] [pid 5384] [client 172.68.58.97:23619] AH02812: attempt to invoke directory as script: /home/admininstrator/public_html/cgi-bin/, referer: http://www.example.com/cgi-bin/
On a side note, this isn't exactly a cPnel related issue. Something on your site is not loading, or being blocked at the other end, while trying to load, if I was to guess.
really, iamn't sure if it's cP related issue or not but iam sure that it was working as well on a public host with another Hosting cP(VestaCP) in the past and it's currently working with debug mode on XAMPPv5.6
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
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[Thu Jun 21 01:44:04.723821 2018] [core:crit] [pid 26385] (13)Permission denied: [client 138.246.253.19:60878] AH00529: /home/admininstrator/public_html/.htaccess pcfg_openfile: unable to check htaccess file, ensure it is readable and that '/home/admininstrator/public_html/' is executable [Wed Jun 20 22:41:53.919386 2018] [cgi:error] [pid 17573] [client 108.162.237.204:16917] AH02812: attempt to invoke directory as script: /home/admininstrator/public_html/cgi-bin/
Hello @John Magdy Lotfy,

Does the username in the error message above match the username of the account that's facing the issue you described in your initial post? If so, can you let us know the permissions configured for the /home/admininstrator/public_html and /home/admininstrator directories? Also, let us know which PHP handler is enabled for the version of PHP assigned to the account (you can check using WHM >> MultiPHP Manager >> PHP Handlers).

Thank you.