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Couldn't login after 11.52

Discussion in 'General Discussion' started by Gareth-AWD, Oct 20, 2015.

  1. Gareth-AWD

    Gareth-AWD Well-Known Member

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    I submitted a support request yesterday as after the 11.52 upgrade I could no longer login to WHM with the root password, yet SSH worked fine. Support couldn't find any issues so in the end I tried to set the password again using SSH and suddenly I could login.

    Today, one of our other 4 servers has the same issue. I'm guessing this is a bug in cPanel 11.52 that affects some servers?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    There are no open cases that relate to the issue you have reported. Could you review /usr/local/cpanel/logs/login_log and let us know the specific output when the login attempt fails?

    Thank you.
     
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  3. Serra

    Serra Well-Known Member

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    I saw this problem as well. It appears that cPanel needed to be restarted to use WHM or any account cPanel. Once I restarted cPanel from SSH, everything worked fine.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you review /usr/local/cpanel/logs/login_log to determine if there were any specific failure messages during the login attempts when you were unable to access cPanel/WHM?

    Thank you.
     
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  5. Serra

    Serra Well-Known Member

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    There doesn't appear to be any login failures listed in the log around the time I was attempting to login. I wasn't technically failing to login, the connection simply timed out. My impression was that cPanel wasn't running. I didn't investigate it very very, but felt that restarting cPanel might clear it up. When I did, everything worked fine.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Update logs are stored in:

    /var/cpanel/updatelogs/

    Do you notice any error messages in the logs towards the end of the process for the particular update this happened after?

    Thank you.
     
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