The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Couldn't reach server. Please double-check the server and port number.

Discussion in 'E-mail Discussions' started by Govindaraj, Nov 26, 2014.

  1. Govindaraj

    Govindaraj Registered

    Joined:
    Nov 25, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    Hi,
    When i trying to add my Cpanel account with Gmail through SMTP using SSL/TLS . but i am getting error like "Couldn't reach server. Please double-check the server and port number." i checked the Ports and protocols. But Still i am getting the same error. even i am not using any firwall and all.


    is i skiped any steps? can anyone help me to rectify the problem.


    Thanks
    Govind
     
  2. 24x7ss

    24x7ss Well-Known Member

    Joined:
    Sep 30, 2014
    Messages:
    271
    Likes Received:
    16
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Twitter:
    First thing check If SSL is installed on server or not. If SSL is installed than make sure SSL is installed for exim service then only you can use SSL/TLS option. Also, you have to connect to the server via SMTP secure port. Check iptables rules if SMTP secure port is enabled in it.
     
  3. Govindaraj

    Govindaraj Registered

    Joined:
    Nov 25, 2014
    Messages:
    3
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    DataCenter Provider
    SSL is already installed in this server, Because i already configured the settings with Gmail and i worked with it. but now i unknowingly removed that config from gmail. so that i am trying to re-config the same. but i am getting error, which i was mentioned above. so kindly provide the solution to access cpanel through gmail.


    By Govind
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,678
    Likes Received:
    654
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please browse to:

    "cPanel > Email Accounts > Configure Email Client"

    It's found next to the email account name under "More". You will see a section called "Manual Settings" that lists which settings you should use. Note that you may want to try these settings in a third-party email client to verify if it's an issue with your server or with Gmail.

    Thank you.
     
Loading...

Share This Page