Couldn't reach server. Please double-check the server and port number.

[Govindaraj]

Hi,
When i trying to add my Cpanel account with Gmail through SMTP using SSL/TLS . but i am getting error like "Couldn't reach server. Please double-check the server and port number." i checked the Ports and protocols. But Still i am getting the same error. even i am not using any firwall and all.


is i skiped any steps? can anyone help me to rectify the problem.


Thanks
Govind

 

[24x7ss]

First thing check If SSL is installed on server or not. If SSL is installed than make sure SSL is installed for exim service then only you can use SSL/TLS option. Also, you have to connect to the server via SMTP secure port. Check iptables rules if SMTP secure port is enabled in it.

 

[Govindaraj]

SSL is already installed in this server, Because i already configured the settings with Gmail and i worked with it. but now i unknowingly removed that config from gmail. so that i am trying to re-config the same. but i am getting error, which i was mentioned above. so kindly provide the solution to access cpanel through gmail.


By Govind

 

[cPanelMichael]

Hello

Please browse to:

"cPanel > Email Accounts > Configure Email Client"

It's found next to the email account name under "More". You will see a section called "Manual Settings" that lists which settings you should use. Note that you may want to try these settings in a third-party email client to verify if it's an issue with your server or with Gmail.

Thank you.