rivtech

Registered
Mar 21, 2002
4
0
301
Can anyone give me a clue why this error occurs?

My webhost doesn't support cpanel, even though it comes with the plan I paid for, but they say they work on bugs and troubles.

I would think this is caused by something they could reconfigure.

Or please point me in a different direction.

could not write to counter file:/var/cpanel/Counters/rivtechindex.dat

any help would be appreciated.
Vicki
 

rpmws

Well-Known Member
Aug 14, 2001
1,822
8
318
back woods of NC, USA
chown it to nobody and see if that helps.

/chown nobody.nobody /var/cpanel/Counters/rivtechindex.dat
 

knipper

Well-Known Member
Sep 4, 2001
107
0
316
Hi Vicki,

You are probably getting this after enabling suExec on the server. (Unfortunately if you have enabled suExec and had a number of domains with counters previously none of them will be working)

Goto /var/cpanel/Counters then you need to chown the file to the user.

chown username.username FILENAME

In the example you showed it shoud be:
chown rivtechindex.rivtechindex rivtechindex.dat

That will get their counter working again. ;)

I just had to do this for about 15 sites on my server.
 

maxhost

Well-Known Member
Jan 30, 2002
72
0
306
hi knipper
have the same problem afhter enable suexe on a server...
but what happens if i now disable suexe..? will they starting to work ?

or can i fixe the problem using
Fix insecure permissions on cgi scripts. (requires suexec)
in the WHM ?

Thanks
 

miami_g

Active Member
Dec 28, 2001
26
0
301
hi,

i have the smae issue for old counters and new ones dont function either???

any ideas re the new ones, cant chown every new user that decides he wants a counter...
 

jen

Registered
May 6, 2002
1
0
301
Hello. I am new here and have searched high and low for an answer to my own counter problems, and this thread is the closest I've gotten.

I am a personal user (I use CPanel through sterlet.net) and I received the same error message when I first tried installing my counter (could not write to counter file:/var/cpanel/Counters/hudson20.dat).

There are no directions on the site (other than the FAQ stating that the preloaded cgi scripts should all work automatically once you configure them) and support for CPanel apps are nonexistent. I mucked around with the html and eventually got rid of the error message but now have a red X in the frame where my counter should be:

http://www.hudson2001.com/testvalentineindex.html

I assume it has something to do with the hudson20.dat file, but I have no idea what it is, if I'm supposed to create it, if it's supposed to have been created automatically, where it's supposed to go, or what?!?!?

I read the suggestions listed here, but I have no idea what chown or suexe are. Like I said, I am a personal user and not an admin (well, I guess I'm the admin of my own site). If anyone could help me figure this out, I'd be very grateful, as I hate it when I can't figure something out on my own.

Much thanks.
 

shaun

Well-Known Member
PartnerNOC
Verifed Vendor
Nov 9, 2001
708
1
318
San Clemente, Ca
cPanel Access Level
DataCenter Provider
Twitter
i fixed this problem for rivtech.

when suexec is enabled the file needs to be owned by the user who runs it. chown the counter files to the specified users or i beleive you can chown them all to nobody and set the perms to 755. The best most secure thing to do would be to set them to be owned by the user who uses them. If any of you want some more in detail help email me or AIM me