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counters

Discussion in 'General Discussion' started by audrey, Jan 7, 2015.

  1. audrey

    audrey Well-Known Member

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    Hi

    The counter feature in cpanel on my servers will no longer let me create new counters.

    When I try to create the counter in cpanel
    the preview image says
    counter needs to be created in cpanel

    No matter what I do-it just tells me that the
    counter needs to be created in cpanel
    and it will not let me create a counter


    existing counters work on sites-
    new counters cannot be set up even on the sites that existing counters are working on


    I am using more than one WHM version and it doesn't anywhere

    Is there a "fixcounter" script or some other easy fix in ssh?

    Thanks for your help

    Audrey
     
    #1 audrey, Jan 7, 2015
    Last edited: Jan 7, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know which version of cPanel is installed on this system? There was an issue with counter creation in the past (case 82789) but that's been resolved since cPanel version 11.44.

    Thank you.
     
  3. audrey

    audrey Well-Known Member

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    Hi Michael

    Thanks for your help

    WHM 11.44.1 (build 23)

    Take Care
    Audrey
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Internal case number 82789 was addressed in cPanel version 11.44.2, which made it's way into version 11.46. It's not included in the version you are using. Have you considered upgrading to version 11.46?

    Thank you.
     
  5. audrey

    audrey Well-Known Member

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    Hi Michael

    I was not planning on upgrading to 11.46 - but- if it will solve the counter issue-I will upgrade.

    Will the STABLE version be ok?

    Thanks
    Audrey
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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  7. audrey

    audrey Well-Known Member

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    Hi Michael

    I upgraded to the 11.46 stable version and the counters will now let me set up new counters-but-
    they will not let me reset the number of the counter.

    When I try it says
    Error: cannot reset counter.

    I have tried when logged into control panels with the root password
    and with the user password - no luck

    Please advise
    Thanks
    Audrey
     
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  9. audrey

    audrey Well-Known Member

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    Thanks Michael

    Ticket number 5962581

    Take Care
    Audrey
     
  10. cPanelMichael

    cPanelMichael Forums Analyst
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    To update, internal case number 134709 is open to address the problem with resetting the counter. The temporary workaround is to empty the counter manually with a command such as:

    Code:
    echo "0" > /var/cpanel/Counters/username-name.dat
    You can monitor our change log to determine when a resolution for this case has been published:

    cPanel - Change Log

    Thank you.
     

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