audrey

Well-Known Member
Oct 18, 2006
116
6
168
Hi

The counter feature in cpanel on my servers will no longer let me create new counters.

When I try to create the counter in cpanel
the preview image says
counter needs to be created in cpanel

No matter what I do-it just tells me that the
counter needs to be created in cpanel
and it will not let me create a counter


existing counters work on sites-
new counters cannot be set up even on the sites that existing counters are working on


I am using more than one WHM version and it doesn't anywhere

Is there a "fixcounter" script or some other easy fix in ssh?

Thanks for your help

Audrey
 
Last edited:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello :)

Could you let us know which version of cPanel is installed on this system? There was an issue with counter creation in the past (case 82789) but that's been resolved since cPanel version 11.44.

Thank you.
 

audrey

Well-Known Member
Oct 18, 2006
116
6
168
Hi Michael

Thanks for your help

WHM 11.44.1 (build 23)

Take Care
Audrey
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Internal case number 82789 was addressed in cPanel version 11.44.2, which made it's way into version 11.46. It's not included in the version you are using. Have you considered upgrading to version 11.46?

Thank you.
 

audrey

Well-Known Member
Oct 18, 2006
116
6
168
Hi Michael

I was not planning on upgrading to 11.46 - but- if it will solve the counter issue-I will upgrade.

Will the STABLE version be ok?

Thanks
Audrey
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Yes, the "Stable" build tier is at version 11.46 so the resolution is included.

Thank you.
 

audrey

Well-Known Member
Oct 18, 2006
116
6
168
Hi Michael

I upgraded to the 11.46 stable version and the counters will now let me set up new counters-but-
they will not let me reset the number of the counter.

When I try it says
Error: cannot reset counter.

I have tried when logged into control panels with the root password
and with the user password - no luck

Please advise
Thanks
Audrey
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
To update, internal case number 134709 is open to address the problem with resetting the counter. The temporary workaround is to empty the counter manually with a command such as:

Code:
echo "0" > /var/cpanel/Counters/username-name.dat
You can monitor our change log to determine when a resolution for this case has been published:

cPanel - Change Log

Thank you.