qwerty

Well-Known Member
Jan 21, 2003
215
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On one server, when I follow the 'Install cPAddon Scripts' link this is all I see (looks like the page just stops loading for some strange reason):




when it should look something like this (as it does on all other servers):



Any ideas ? I've trying upcp-ing .. it didn't do a thing ...
 

cPDan

cPanel Staff
Staff member
Mar 9, 2004
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qwerty said:
Actually I think I've find a way to recreate this problem ..
I'm sorry I do not see a problem, can you be more specific as to what it is I'm supposed to be seeing wrong in these screnshots?

Thanks
 

qwerty

Well-Known Member
Jan 21, 2003
215
2
168
cpdan said:
I'm sorry I do not see a problem, can you be more specific as to what it is I'm supposed to be seeing wrong in these screnshots?

Thanks
You don't see a difference between the 2 screenshots at all?

One is before and one if after removing 'any' script ...

After removing any script, the whole 'Install cPAddon Scripts' page consists of only this:

http://img100.imageshack.us/img100/1203/wtf11rn.gif

ie. there is no other scripts listed any longer (no checkboxes or anything), no 'Force refresh of all ...' checkbox and no 'Update Addon Config' button and no text following that button...
 

cPDan

cPanel Staff
Staff member
Mar 9, 2004
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qwerty said:
After removing any script, the whole 'Install cPAddon Scripts' page consists of only this:

http://img100.imageshack.us/img100/1203/wtf11rn.gif

ie. there is no other scripts listed any longer (no checkboxes or anything), no 'Force refresh of all ...' checkbox and no 'Update Addon Config' button and no text following that button...
I'm unable to reproduce. Looking at this specific server in ticket 136842
 

panayot

Well-Known Member
Nov 18, 2004
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Hope you found the problem, because I have exactly the same issue.

In WHM went to Install cPaddon Scripts, checked all boxes and install completed without error. But when I tried to install any of the scripts through a cpanel account, I was getting:

Code:
[a fatal error or timeout occurred while processing this directive][a fatal error or timeout occurred while processing this directive]

[COLOR="Red"]Sorry, invalid module[/COLOR].
Then I went back to WHM and click Install cPaddon Scripts, and I see a blank page with only the title:

Code:
[CENTER]cPAddon Scripts Installer/Updater
Installed	Vendor	Category	Security*	Name[/CENTER]
Nothing below.

tried upcp --force, tried reboot. nothing.

This is Cenots 4.3 brand new server:

WHM 10.8.0 cPanel 10.8.2-E91
CentOS 4.3 i686 - WHM X v3.1.0

Php 5.1, mysql 5

Edit: actually cpanel version is now E96 after the upgrade.
 
Last edited:

cPDan

cPanel Staff
Staff member
Mar 9, 2004
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panayot said:
Hope you found the problem, because I have exactly the same issue.
I've not yet received the login info for his box. Feel free to create a ticket (put ATTN: Dan inthe subject and reference this post and incldue the root SSH info so I can troubleshoot it for you)

thanks
 

cPDan

cPanel Staff
Staff member
Mar 9, 2004
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The problem was with a broken module.

Doing this:

WHM->cPanel->Install cPAddon Scripts->Force Refresh of All cPAddon Sources

will now resolve it :)

If it does not then do this first as root via SSH:

cd /usr/local/cpanel/cpaddons/
rm -rf cPanel/
 

qwerty

Well-Known Member
Jan 21, 2003
215
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Thanks a lot Dan!

Removing /usr/local/cpanel/cpaddons/cPanel did the trick for me as well..
 

cPDan

cPanel Staff
Staff member
Mar 9, 2004
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qwerty said:
Thanks a lot Dan!

Removing /usr/local/cpanel/cpaddons/cPanel did the trick for me as well..
Great! I'm glad I could be of assistance :)
 

RobM

Active Member
Aug 15, 2003
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0
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cpdan said:
The problem was with a broken module.

Doing this:

WHM->cPanel->Install cPAddon Scripts->Force Refresh of All cPAddon Sources

will now resolve it :)

If it does not then do this first as root via SSH:

cd /usr/local/cpanel/cpaddons/
rm -rf cPanel/
ok I have the same problem on 2 servers running centos 4.3

The buttons are gone from WHM->cPanel->Install cPAddon Scripts->Force Refresh of All cPAddon Sources

where did they go :eek:
 

cPDan

cPanel Staff
Staff member
Mar 9, 2004
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RobM said:
ok I have the same problem on 2 servers running centos 4.3

The buttons are gone from WHM->cPanel->Install cPAddon Scripts->Force Refresh of All cPAddon Sources

where did they go :eek:
A broken module is causing the process to die, remove them all:

As root:
cd /usr/local/cpanel/cpaddons/
rm -rf cPanel/

Then do the Force refresh to download fresh ones
 

Bdzzld

Well-Known Member
Apr 3, 2004
410
5
168
The "Cron <[email protected]> /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl --notify" responded with :

Code:
Magic number checking on storable file failed at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/fd_retrieve.al) line 349, at /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl line 209
Removal of the cPanel directory (as discussed above) and reinstall of the modules did not work for me.
I'd to downgrade to the latest stable release in order to get everything working again...
 

cPDan

cPanel Staff
Staff member
Mar 9, 2004
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Bdzzld said:
Nope, that's not it... :confused:

First of all : The system is running CentOS 4.3 x86_64
Second : The error message is different from the one mentioned in the bug report...
Oh good eye, it is magic number and not byte order :)

It could be related to Storable's old 64 bit bug

http://search.cpan.org/perldoc?Storable

What is the out put of this command:
perl -MStorable -le 'print $];print $Storable::VERSION;'
 

Bdzzld

Well-Known Member
Apr 3, 2004
410
5
168
Code:
[email protected] [~]# perl -MStorable -le 'print $];print $Storable::VERSION;'
5.008005
2.15
Please note : I've already downgraded cPanel to the latest *stable* version instead of the latest *release* version.

Two other identical servers however did not have cough up forementioned error... very strange... and it all used to work... :confused: