cPAddon Scripts problem

[cPDan]

[email protected] [~]# perl -MStorable -le 'print $];print $Storable::VERSION;'
5.008005
2.15

Please note : I've already downgraded cPanel to the latest *stable* version instead of the latest *release* version.

Two other identical servers however did not have cough up forementioned error... very strange... and it all used to work...

Please create a trouble ticket so we can look into it, thanks!

 

[jack01]

I am also receiving a similar cron email from <[email protected]> /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl --notify:

Magic number checking on storable file failed at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/fd_retrieve.al) line 349, at /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl line 218

Bdzzld, did you ever get this resolved, if so can you share the fix?

Thanks.

 

[Blue Steel]

I've just had a similar error appear in my cpanel since we moved servers

Byte order is not compatible at blib/lib/Storable.pm (autosplit into blib/lib/auto/Storable/fd_retrieve.al) line 349, at /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl line 218

any help would be appreciated

WHM 10.8.0 cPanel 10.8.2-R119
CentOS 4.3 x86_64 - WHM X v3.1.0

 

[Bdzzld]

I am also receiving a similar cron email from <[email protected]> /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl --notify:



Bdzzld, did you ever get this resolved, if so can you share the fix?

Thanks.

I created a ticket at cPanel and they discovered the following :

"It would appear that the cpaddon data file for one of these domains has corrupted, preventing cpaddons from managing it properly. This only appears to affect this single instance on this domain. I have removed this data file and was successfully able to run the notification after doing so. "

I've just had a similar error appear in my cpanel since we moved servers any help would be appreciated

WHM 10.8.0 cPanel 10.8.2-R119
CentOS 4.3 x86_64 - WHM X v3.1.0

Did you look here ?
http://bugzilla.cpanel.net/show_bug.cgi?id=4195

 

[nyjimbo]

Did you look here ?
http://bugzilla.cpanel.net/show_bug.cgi?id=4195

I just hit into this on a brand new Freebsd 5.4 box and was told its the same problem. This ticket has been open for MORE THAN A MONTH. That means for over a month people experiencing this cannot use the Cpaddons feature. It sickens me when I see this sort of thing and have to tell my clients they cant get what they want week after week.

 

[cPDan]

It sickens me when I see this sort of thing and have to tell my clients they cant get what they want week after week.

Why did you tell your clients that?

Please read carefully http://bugzilla.cpanel.net/show_bug.cgi?id=4195

It indicates that this only effects one WHM script used to manage installed instances of scripts, your users and all other WHM functionality are uneffected.

So you can tell your clients that they can have anything they want

I hope that makes you feel better!

 

[Blue Steel]

what i had to do to fix it was look through all the .cpaddons dirs for all accounts and delete anything in them... then the problem went away..

 

[cPDan]

what i had to do to fix it was look through all the .cpaddons dirs for all accounts and delete anything in them... then the problem went away..

Don't do that! you'll lose all ability to manage the installations via cPanel (IE upgrade, uninsatll)

It'd be safer to uninstall a given script via cPanel, but you'll still have the same issue on new installations due to the nature of the problem.

That is all outlined in the bug report, I urge everyone to read it very very carefully as it outlines:
- the limited scope of the problem (IE no need to panic)
- the effects of various courses of action (IE panic if you start deletring ~/cpaddons/ files)

If nothing else is had by this post:

DO NOT DELETE ANY FILES TO TRY AND FIX IT

 

[nyjimbo]

Why did you tell your clients that?


It indicates that this only effects one WHM script used to manage installed instances of scripts, your users and all other WHM functionality are uneffected.

Maybe I am missing something but a NEW customer just requested to have PHPBB installed and when I did it the manage cpaddons screen, which should have the info for me to approve, is blank. When "Kevin A" from Cpanel checked out my system he referred to the "storable" problem ticket.

So "only effects one WHM script used to manage installed instances of scripts" doesn't apply to my new customer who has NO installed instances of anything yet.

I tried to make a dummy account and then request GEEKLOG and have the same problem where I cannot approve it.

"So you can tell your clients that they can have anything they want "

I have to tell my customers they CANT have phpbb, geeklog and who knows what else on this machine until this ticket is resolved.

 

[cPDan]

So "only effects one WHM script used to manage installed instances of scripts" doesn't apply to my new customer who has NO installed instances of anything yet.

It affects that single script which does moderation. So it only effects admins by not being able to have moderation for installed instances.

Turn off moderation until its resolved and your users will have no problems

I hope that clears it up for you

 

[nyjimbo]

Turn off moderation until its resolved and your users will have no problems

Where is the option to turn it off?. I see stuff in the "tweak settings" but we only have the "Alert cPAddons administrator of pending moderation requests" checked, is that it or is there more ?

 

[Blue Steel]

I couldn't uninstall the script as the user was using it on their site.. it was Yabb and no matter what i did the moderation script wasn't showing that it was installed even though the user had used cpanel to install it on an old server.. I think it was installed using the depreciated method though not sure.. I deleted it only as a last resort.. and they had modified the script also so it no longer would have updated properly anyway..

ok.. if its needed then how do i get it back and how do i get it all working.. I do want to have them notified when cpanel has a new version soi i do want moderation turned on..

 

[cPDan]

Yabb and no matter what i did the moderation script wasn't showing that it was installed even

Yes thats the effect the Storable issue has exactly as outlined in the bug report.

though the user had used cpanel to install it on an old server.. I think it was installed using the depreciated method though not sure.. I deleted it only as a last resort.. and they had modified the script also so it no longer would have updated properly anyway..

Yes it probably would have actually.

ok.. if its needed then how do i get it back and how do i get it all working..

Restore it from backup.

I do want to have them notified when cpanel has a new version soi i do want moderation turned on..

The notification of new versions has nothing to do with moderation.

 

[cPDan]

Where is the option to turn it off?. I see stuff in the "tweak settings" but we only have the "Alert cPAddons administrator of pending moderation requests" checked, is that it or is there more ?

rm /var/cpanel/cpaddons_moderated

 

[cPDan]

/usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl --notify
Can't locate cPAddonsConf.pm in @INC (@INC contains:

[snip]

I am getting this on my email ...

Why ?

Because you've never configured it

Minimally:
/usr/local/cpanel/whostmgr/docroot/cgi/cpaddons.pl 'force=1'

 

[Born2Kill]

/usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl --notify
Can't locate cPAddonsConf.pm in @INC (@INC contains: /usr/local/cpanel /scripts /usr/local/cpanel/whostmgr/docroot/cgi /usr/local/cpanel/cpaddons /usr/lib/perl5/5.8.7/i686-linux /usr/lib/perl5/5.8.7 /usr/lib/perl5/site_perl/5.8.7/i686-linux /usr/lib/perl5/site_perl/5.8.7 /usr/lib/perl5/site_perl/5.8.6 /usr/lib/perl5/site_perl/5.8.5 /usr/lib/perl5/site_perl/5.8.4 /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl . /usr/local/cpanel/cpaddons/) at /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl line 28.
BEGIN failed--compilation aborted at /usr/local/cpanel/whostmgr/docroot/cgi/cpaddons_report.pl line 28.

I am getting this on my email ...

Why ?

 

[web12]

Can anyone explain why a fresh install would not work in IE, but it would work in Firefox?

Customer of mine contacted me complaining that he couldnt install phpBB but it keps coming up with an error, which I confirmed in my browser, but then tried in Mozilla and it worked perfectly.

 

[cPDan]

Can anyone explain why a fresh install would not work in IE, but it would work in Firefox?

Customer of mine contacted me complaining that he couldnt install phpBB but it keps coming up with an error, which I confirmed in my browser, but then tried in Mozilla and it worked perfectly.

Sorry for the delay, I was out of town with no internet access

http://bugzilla.cpanel.net/show_bug.cgi?id=4306

Essencially IE can't handle basic HTTP POST requests and I've worked around it by not passing ti so much data. but you need to upgrade to get the new IE workaround (or better yet don't use IE ;p)

 

[web12]

Thanks Dan

/scripts/upcp should fix it or do we need to move to edge?

 

[cPDan]

Thanks Dan

/scripts/upcp should fix it or do we need to move to edge?

No problem, in a world were IE is so crappy we all have to stick together and help each other out

It should be in any build that was done after 2006-07-07 14:12

See http://layer1.cpanel.net for dates/build info