cPanel 11.28 Server Status issue in cPanel.

9xlinux

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Dec 20, 2009
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After upgrade to 11.28 the service status under cpanel is showing error below,

[a fatal error or timeout occurred while processing this directive]

Tried /scripts/upcp --force
But the problem is not solved.
Any solution ??
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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Could you click on that error to see if it shows more details? Typically, when you receive that error, it will show more information if you click on it.

If that doesn't work, please try logging into the account in that area again, then tail the error log for cPanel while you are doing that:

Code:
tail -f /usr/local/cpanel/logs/error_log
Please provide any error messages received here.
 

9xlinux

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Dec 20, 2009
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The error log at the time of accessing server status page in cpanel,

Code:
[email protected] [~]# tail -f /usr/local/cpanel/logs/error_log
[2010-10-22 00:39:28 +0000] info [queueprocd] Child [21776]: exited normally.

[2010-10-22 02:46:05 +0000] die [Internal Death while parsing ./frontend/x3/status.html 21879] Undefined subroutine &Cpanel::Sys::OS::getos called at /usr/local/cpanel/Cpanel/Status.pm line 33.
        Cpanel::Status::Status_servup() called at /usr/local/cpanel/Cpanel/Serverinfo.pm line 59
        Cpanel::Serverinfo::Serverinfo_servicestatus('') called at (eval 75) line 1
        eval 'Cpanel::Serverinfo::Serverinfo_servicestatus(@{$argref});' called at cpanel line 1136
        main::real_exectag('<cpanel Serverinfo="servicestatus()">') called at cpanel line 3826
        main::dotag_finished_headers(0) called at cpanel line 3658
        main::cpanel_parseblock('<cpanel setvar="headerimg=images/home.gif">^J<cpanel Branding="in...') called at cpanel line 3565
        main::cpanel_parse('GLOB(0x95d4488)') called at cpanel line 5065
        main::run_standard_mode() called at cpanel line 420


[2010-10-22 02:46:05 +0000] warn [serverinfo::servicestatus] Encountered error in serverinfo::servicestatus: Serverinfo::servicestatus() failed: Undefined subroutine &Cpanel::Sys::OS::getos called at /usr/local/cpanel/Cpanel/Status.pm line 33.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
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We have a bug case opened about this issue (44084). This has been resolved and should be released to the builds tonight hopefully.
 

9xlinux

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Verifed Vendor
Dec 20, 2009
185
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Edit file under x theme is showing blank page

Here a new bug the edit file under x theme is showing blank page,
error log is given below,

Code:
/usr/bin/iconv: conversion from `1' is not supported
Try `iconv --help' or `iconv --usage' for more information.
You can view attached screenshot.
 

Attachments

maverick23

Well-Known Member
Feb 23, 2005
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but 11.28.5 not getting update even after doing /scripts/upcp --force

Error remains same

Error Log:-


Internal Server Error: "GET /scripts/command HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./command failed at cpsrvd-ssl line 6293
at /usr/lib/perl5/5.6.2/Carp.pm line 119
Carp::croak('open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./comma...') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
IPC::Open3::_open3('open3', 'main', 'GLOB(0x874ed48)', 'IO::Handle=GLOB(0x8702338)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
IPC::Open3::eek:pen3('GLOB(0x874ed48)', 'IO::Handle=GLOB(0x8702338)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at cpsrvd-ssl line 6293
main::cpHandler('app', 'whostmgr', 'json', 0) called at cpsrvd-ssl line 5187
main::dodoc_whostmgrd() called at cpsrvd-ssl line 1144
main::dodoc('HASH(0x85b52c4)') called at cpsrvd-ssl line 961

Internal Server Error: "GET /scripts/command?PFILE=topframe.html HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./command failed at cpsrvd-ssl line 6293
at /usr/lib/perl5/5.6.2/Carp.pm line 119
Carp::croak('open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./comma...') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
IPC::Open3::_open3('open3', 'main', 'GLOB(0x874ed48)', 'IO::Handle=GLOB(0x87023ec)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
IPC::Open3::eek:pen3('GLOB(0x874ed48)', 'IO::Handle=GLOB(0x87023ec)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at cpsrvd-ssl line 6293
main::cpHandler('app', 'whostmgr', 'json', 0) called at cpsrvd-ssl line 5187
main::dodoc_whostmgrd() called at cpsrvd-ssl line 1144
main::dodoc('HASH(0x85b52c4)') called at cpsrvd-ssl line 961

Internal Server Error: "GET /scripts/command?PFILE=main HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./command failed at cpsrvd-ssl line 6293
at /usr/lib/perl5/5.6.2/Carp.pm line 119
Carp::croak('open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./comma...') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
IPC::Open3::_open3('open3', 'main', 'GLOB(0x874ed48)', 'IO::Handle=GLOB(0x87023e0)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
IPC::Open3::eek:pen3('GLOB(0x874ed48)', 'IO::Handle=GLOB(0x87023e0)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at cpsrvd-ssl line 6293
main::cpHandler('app', 'whostmgr', 'json', 0) called at cpsrvd-ssl line 5187
main::dodoc_whostmgrd() called at cpsrvd-ssl line 1144
main::dodoc('HASH(0x85b52c4)') called at cpsrvd-ssl line 961
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
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That's an entirely different error than the one previously posted, maverick23. What specifically is happening on your machine that is producing that error?

Next, 9xlinux, we also have a case opened about the File Manager bug for code editor having blank content (case #44085), which is also a different issue. It's usually best to open new threads about new issues to keep things separate and easier to follow.