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cPanel 11.28 Server Status issue in cPanel.

Discussion in 'General Discussion' started by 9xlinux, Oct 21, 2010.

  1. 9xlinux

    9xlinux Well-Known Member

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    After upgrade to 11.28 the service status under cpanel is showing error below,

    [a fatal error or timeout occurred while processing this directive]

    Tried /scripts/upcp --force
    But the problem is not solved.
    Any solution ??
     
  2. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Could you click on that error to see if it shows more details? Typically, when you receive that error, it will show more information if you click on it.

    If that doesn't work, please try logging into the account in that area again, then tail the error log for cPanel while you are doing that:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    Please provide any error messages received here.
     
  3. Ivan A

    Ivan A Well-Known Member

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    Confirmed (ticket #973657).
     
  4. 9xlinux

    9xlinux Well-Known Member

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    The error log at the time of accessing server status page in cpanel,

    Code:
    root@green [~]# tail -f /usr/local/cpanel/logs/error_log
    [2010-10-22 00:39:28 +0000] info [queueprocd] Child [21776]: exited normally.
    
    [2010-10-22 02:46:05 +0000] die [Internal Death while parsing ./frontend/x3/status.html 21879] Undefined subroutine &Cpanel::Sys::OS::getos called at /usr/local/cpanel/Cpanel/Status.pm line 33.
            Cpanel::Status::Status_servup() called at /usr/local/cpanel/Cpanel/Serverinfo.pm line 59
            Cpanel::Serverinfo::Serverinfo_servicestatus('') called at (eval 75) line 1
            eval 'Cpanel::Serverinfo::Serverinfo_servicestatus(@{$argref});' called at cpanel line 1136
            main::real_exectag('<cpanel Serverinfo="servicestatus()">') called at cpanel line 3826
            main::dotag_finished_headers(0) called at cpanel line 3658
            main::cpanel_parseblock('<cpanel setvar="headerimg=images/home.gif">^J<cpanel Branding="in...') called at cpanel line 3565
            main::cpanel_parse('GLOB(0x95d4488)') called at cpanel line 5065
            main::run_standard_mode() called at cpanel line 420
    
    
    [2010-10-22 02:46:05 +0000] warn [serverinfo::servicestatus] Encountered error in serverinfo::servicestatus: Serverinfo::servicestatus() failed: Undefined subroutine &Cpanel::Sys::OS::getos called at /usr/local/cpanel/Cpanel/Status.pm line 33.
     
  5. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    We have a bug case opened about this issue (44084). This has been resolved and should be released to the builds tonight hopefully.
     
  6. cPanelNick

    cPanelNick Administrator
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    This should be resolved in 11.28.5 (already published)
     
  7. 9xlinux

    9xlinux Well-Known Member

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    Edit file under x theme is showing blank page

    Here a new bug the edit file under x theme is showing blank page,
    error log is given below,

    Code:
    /usr/bin/iconv: conversion from `1' is not supported
    Try `iconv --help' or `iconv --usage' for more information.
    You can view attached screenshot.
     

    Attached Files:

  8. maverick23

    maverick23 Well-Known Member

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    but 11.28.5 not getting update even after doing /scripts/upcp --force

    Error remains same

    Error Log:-


    Internal Server Error: "GET /scripts/command HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./command failed at cpsrvd-ssl line 6293
    at /usr/lib/perl5/5.6.2/Carp.pm line 119
    Carp::croak('open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./comma...') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
    IPC::Open3::_open3('open3', 'main', 'GLOB(0x874ed48)', 'IO::Handle=GLOB(0x8702338)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
    IPC::Open3::eek:pen3('GLOB(0x874ed48)', 'IO::Handle=GLOB(0x8702338)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at cpsrvd-ssl line 6293
    main::cpHandler('app', 'whostmgr', 'json', 0) called at cpsrvd-ssl line 5187
    main::dodoc_whostmgrd() called at cpsrvd-ssl line 1144
    main::dodoc('HASH(0x85b52c4)') called at cpsrvd-ssl line 961

    Internal Server Error: "GET /scripts/command?PFILE=topframe.html HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./command failed at cpsrvd-ssl line 6293
    at /usr/lib/perl5/5.6.2/Carp.pm line 119
    Carp::croak('open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./comma...') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
    IPC::Open3::_open3('open3', 'main', 'GLOB(0x874ed48)', 'IO::Handle=GLOB(0x87023ec)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
    IPC::Open3::eek:pen3('GLOB(0x874ed48)', 'IO::Handle=GLOB(0x87023ec)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at cpsrvd-ssl line 6293
    main::cpHandler('app', 'whostmgr', 'json', 0) called at cpsrvd-ssl line 5187
    main::dodoc_whostmgrd() called at cpsrvd-ssl line 1144
    main::dodoc('HASH(0x85b52c4)') called at cpsrvd-ssl line 961

    Internal Server Error: "GET /scripts/command?PFILE=main HTTP/1.1" open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./command failed at cpsrvd-ssl line 6293
    at /usr/lib/perl5/5.6.2/Carp.pm line 119
    Carp::croak('open3: exec of /usr/local/cpanel/whostmgr/bin/whostmgr10 ./comma...') called at /usr/local/cpanel/perl/IPC/Open3.pm line 230
    IPC::Open3::_open3('open3', 'main', 'GLOB(0x874ed48)', 'IO::Handle=GLOB(0x87023e0)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at /usr/local/cpanel/perl/IPC/Open3.pm line 291
    IPC::Open3::eek:pen3('GLOB(0x874ed48)', 'IO::Handle=GLOB(0x87023e0)', '>&ERRLOG', '/usr/local/cpanel/whostmgr/bin/whostmgr10', './command') called at cpsrvd-ssl line 6293
    main::cpHandler('app', 'whostmgr', 'json', 0) called at cpsrvd-ssl line 5187
    main::dodoc_whostmgrd() called at cpsrvd-ssl line 1144
    main::dodoc('HASH(0x85b52c4)') called at cpsrvd-ssl line 961
     
  9. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    That's an entirely different error than the one previously posted, maverick23. What specifically is happening on your machine that is producing that error?

    Next, 9xlinux, we also have a case opened about the File Manager bug for code editor having blank content (case #44085), which is also a different issue. It's usually best to open new threads about new issues to keep things separate and easier to follow.
     
  10. 9xlinux

    9xlinux Well-Known Member

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    Thanks cPanelTristan,
    Next time I will open new thread for new issue if needed.
     
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