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cPanel 11 upgrade / exim very slow

Discussion in 'E-mail Discussions' started by AltherrWeb, Aug 24, 2007.

  1. AltherrWeb

    AltherrWeb Registered

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    I have my server set to stable updates. I woke up last week to see cPanel 11 had replaced the cPanel 10 version. As soon as that day, the server starting getting very slow and timing out. I decided that maybe it was just an overload and had the hosting company that I lease from double the RAM in the box. I also ordered extra support in case something like this happened again.

    The server was so slow that all of the websites and email were timing out. I changed port numbers thinking it may be a brute force attack but that didn't help. Finally, I starting stopping services to see what the problem was. When I stopped Exim the server got fast again. After running a few checks with Exim stopped and started, I discovered that's where the problem was coming from.

    I got into the Exim Configuration Wizard and checked the box to use the old style "spamassassin" way of dealing with emails - even though it said it was "slow". After that, my websites almost immediately returned online and were good for about a day.

    After the first day of running good, the server began getting slow again and timing out, but it only occurs for about 10-15 minutes at a time and then goes back to normal for an hour or so. I had no problem with cPanel 10 and now I have phone calls and emails from customers non-stop about issues with the server. I've lost a lot of time and money on this "stable" update and would like to know if anybody has a solution.

    Is there anything that I can do to make the Exim/Email of cPanel 11 work like cPanel 10? If not, can I downgrade back to 10? Am I the only person having this problem?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    While it is not possible to downgrade back to version 10, I would highly recommend you submit a support request regarding this issue to us directly so our support staff can determine why your server is not performing as well as it should.
     
  3. AltherrWeb

    AltherrWeb Registered

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    Already submitted the ticket and have people looking into it.

    After reading some more on the forums it seems like there's a problem with spamassassin and perl 5.8.7. It says to upgrade it to perl 5.8.8. If this was the problem, why would it, being stable, upgrade to cpanel 11 and not update perl?

    If I update perl now will the problems all work themselves out, or did it need to be updated before the cpanel upgrade?
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Updating Perl after the cPanel 11 installation is as good as updating Perl before the cPanel 11 installation. You will not need to re-install cPanel/WHM because of the new Perl version.
     
  5. AltherrWeb

    AltherrWeb Registered

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    Alright, we're updating perl now and I'll let you know if that's the problem. Thanks for the quick replies!
     
  6. AltherrWeb

    AltherrWeb Registered

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    That seems to have fixed it! So, if anybody's having trouble with the spam assassin or slow mail, check to make sure that your perl is up-to-date
     
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