SOLVED [CPANEL-1557] Reseller effective user ID

earthrat

Well-Known Member
Nov 8, 2010
51
3
58
Bend, OR
cPanel Access Level
Root Administrator
I have a reseller that just created a new account and I am getting a new alert email that I assume is from the upgrade that was just done for cPanel. I am concerned by the message that I may not have something setup right.

Here is the message that has me concerned.

"The account was set up by the reseller “*******” with the effective user ID of “root”.

Why is this reseller able to create an account with an ID of root?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
I have a reseller that just created a new account and I am getting a new alert email that I assume is from the upgrade that was just done for cPanel. I am concerned by the message that I may not have something setup right.
Hello :)

Could you let us know the version of cPanel you updated to? You can check this via:

Code:
cat /usr/local/cpanel/version
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Could you open a support ticket using the link in my signature so we can take a closer look at this? You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

raamee

Active Member
Mar 18, 2011
42
0
56
To update, internal case CPANEL-1557 was opened to omit the effective user ID part of the new account notification when creating accounts with resellers, as the user will always have an effective UID of root. You can monitor our change logs for this case number at:

Change Logs - Documentation - cPanel Documentation

Thank you.
Hello,

Sorry to open this old thread. But I do have the same issue and it is still displaying

The account was set up by the reseller “reselleruser” with the effective UID of “root”.


WHM 56.0 (build 24)
Any update to this issue?

Thanks.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello,

CPANEL-1557 is still open at this time. There's currently no specific time frame on a resolution, however I've noted this forums thread in the case.

Thank you.