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SOLVED [CPANEL-1557] Reseller effective user ID

Discussion in 'General Discussion' started by earthrat, Jun 30, 2015.

  1. earthrat

    earthrat Well-Known Member

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    I have a reseller that just created a new account and I am getting a new alert email that I assume is from the upgrade that was just done for cPanel. I am concerned by the message that I may not have something setup right.

    Here is the message that has me concerned.

    "The account was set up by the reseller “*******” with the effective user ID of “root”.

    Why is this reseller able to create an account with an ID of root?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you let us know the version of cPanel you updated to? You can check this via:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
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  3. earthrat

    earthrat Well-Known Member

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    Thanks, the version I have is 11.50.0.29
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Could you open a support ticket using the link in my signature so we can take a closer look at this? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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  5. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    To update, internal case CPANEL-1557 was opened to omit the effective user ID part of the new account notification when creating accounts with resellers, as the user will always have an effective UID of root. You can monitor our change logs for this case number at:

    Change Logs - Documentation - cPanel Documentation

    Thank you.
     
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  6. raamee

    raamee Active Member

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    Hello,

    Sorry to open this old thread. But I do have the same issue and it is still displaying

    The account was set up by the reseller “reselleruser” with the effective UID of “root”.


    WHM 56.0 (build 24)
    Any update to this issue?

    Thanks.
     
    #6 raamee, Jul 2, 2016
    Last edited by a moderator: Jul 2, 2016
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    CPANEL-1557 is still open at this time. There's currently no specific time frame on a resolution, however I've noted this forums thread in the case.

    Thank you.
     
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  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello,

    To update, cPanel & WHM version 74 will include the fix for this issue.

    Thank you.
     
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