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[CPANEL-17918] expired autoresponders and domain forwarding

Discussion in 'E-mail Discussion' started by manifesthost, Jul 23, 2018.

  1. manifesthost

    manifesthost Registered

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    Hi,

    So, I had setup domain forwarder from example1.com to example2.com
    There was one expired autoresponder on example1.com domain ([email protected]) and when email was send to that email address, it was "delivered" to autoresponder and it wasn't forwarded to example2.com domain ([email protected]).

    How is that? Autoresponder was expired two years ago (stop time was in 2016) and still mail was delivered to autoresponder and not domain forwarder?

    Is this normal behaviour or bug?

    Thank you.

    Kind regards.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @manifesthost,

    Internal case CPANEL-17918 is open to address an issue where domain forwarders are not detecting the expired state of autoresponders and thus the email is not forwarded. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to delete the expired autoresponder.

    Thank you.
     
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  3. manifesthost

    manifesthost Registered

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    Thank you. Just want to inform you that I've manage to replicate this again on our server.
    1. I have account on cPanel v72, with 2 add on domains - example1.com and example2.com
    2. On example1.com I don't' have any email accounts and on example2.com I've created one email account [email protected]
    3. I've setup domain forwarder from example1.com to example2.com
    4. I've added autoresponder on [email protected] to expire today at 3pm.
    5. On 4pm, I've send email to [email protected]
    6. I didn't receive any auto-respond from [email protected] but email wasn't forwarded to [email protected]
    7. On Mail Delivery Reports in WHM I can see this:
    Recipient: [email protected]
    Delivered To: |/usr/local/cpanel/bin/autorespond [email protected] /home/user/.autorespond
    Delivery User: -system-

    If that will help you somehow.

    Yes, I've deleted autoresponder and that did help, but however, all emails sent before are lost I'm afraid :-/

    Thank you.
    Kind regards.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @manifesthost,

    Thank you for the additional information. I can confirm the issue you reproduced is the same issue reported as part of internal case CPANEL-17918.

    Thank you.
     
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