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[CPANEL-17918] expired autoresponders and domain forwarding

Discussion in 'E-mail Discussion' started by manifesthost, Jul 23, 2018.

  1. manifesthost

    manifesthost Registered

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    Hi,

    So, I had setup domain forwarder from example1.com to example2.com
    There was one expired autoresponder on example1.com domain (myemail@example1.com) and when email was send to that email address, it was "delivered" to autoresponder and it wasn't forwarded to example2.com domain (myemail@example2.com).

    How is that? Autoresponder was expired two years ago (stop time was in 2016) and still mail was delivered to autoresponder and not domain forwarder?

    Is this normal behaviour or bug?

    Thank you.

    Kind regards.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @manifesthost,

    Internal case CPANEL-17918 is open to address an issue where domain forwarders are not detecting the expired state of autoresponders and thus the email is not forwarded. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to delete the expired autoresponder.

    Thank you.
     
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  3. manifesthost

    manifesthost Registered

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    Thank you. Just want to inform you that I've manage to replicate this again on our server.
    1. I have account on cPanel v72, with 2 add on domains - example1.com and example2.com
    2. On example1.com I don't' have any email accounts and on example2.com I've created one email account test@example2.com
    3. I've setup domain forwarder from example1.com to example2.com
    4. I've added autoresponder on test@example1.com to expire today at 3pm.
    5. On 4pm, I've send email to test@example1.com
    6. I didn't receive any auto-respond from test@example1.com but email wasn't forwarded to test@example2.com
    7. On Mail Delivery Reports in WHM I can see this:
    Recipient: test@example1.com
    Delivered To: |/usr/local/cpanel/bin/autorespond test@example1.com /home/user/.autorespond
    Delivery User: -system-

    If that will help you somehow.

    Yes, I've deleted autoresponder and that did help, but however, all emails sent before are lost I'm afraid :-/

    Thank you.
    Kind regards.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @manifesthost,

    Thank you for the additional information. I can confirm the issue you reproduced is the same issue reported as part of internal case CPANEL-17918.

    Thank you.
     
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