Hello,
What command line flag did your customer use to extract the file in their shell?
The File Manager currently passes -UU
to the unzip command it runs. This was done to support certain zip files that would extract with mangled filenames with the default unzip flags. Unfortunately, some zip files require -UU
be sent, while others require that it be omitted. We have an internal case CPANEL-19355 regarding this.
For now, if your client's zip file requires that -UU
be omitted, the only solution is to extract it with the unzip command line interface manually.