cPanel 2012 Webmail login doesn't remember username and password

[jage]

OK so I'm a cPanel users but I have cPanel 11 on my server. I'm also an avid user of squirrel mail through cPanel, I keep several accounts separate by using webmail both on my server and other servers.

Another server I'm on, not owned by myself, recently upgraded to cPanel 2012. Now instead of an NT type login to webmail through the 2012 server, there is a web based blue cPanel login screen. The issue is this screen will not populate with my saved username, and the text area doesn't have a drop down with the information (Firefox 11.0 on Win7 64bit). I can change focus to the text area, start typing the first characters of my login, cursor down (before or after typing) and zero, zip, zilch, nada. So I'm relegated to typing my full email (login) every time. The password is remembered when I tab to that field.

If that's a security precaution in cPanel, I get it- annoying but I'd accept it or WOULD, however when I click around on the screen, outside the "Webmail" box (essentially the background) and the text box loses focus, then I click back in it, suddenly the email (login) information is available in the text box simply by cursoring down.

To me that's a bug- it either should always give you the quick fill option or should always block it. Either way I cannot report it to cPanel because I cannot find any way to report, this being not my own server.

I don't really need support, as I login to email several times a day, I'll simply throw a greasemonkey script together to handle this... and keep my server at v.11... however I did want to pass on a potential bug.

 

[cPanelTristan]

In WHM > Tweak Settings, the following option exists:

Allow autocomplete in login screens. [?]
This will allow users to enable browser-native password caching for cPanel, WHM, and webmail logins. Turning this off will not affect legacy-style (i.e., pre-11.32) login themes.

It is On by default, but might be Off with your hosting provider. I do have the option in my WHM and cPanel to begin typing the user and have that user appear in a dropdown to select. I do not have Windows 7 but I am using Firefox 11.0 on Mac OS X.

Can you please check with your root level WHM administrator whether that option is set to On or Off on the machine?

 

[Infopro]

Now instead of an NT type login to webmail through the 2012 server, there is a web based blue cPanel login screen.

Security Features. When you say NT Type login I believe you're speaking of the htaccess "popup" where you type in your password. What you're looking for can be disabled or enabled via Tweak Settings.

 

[cPanelTristan]

Since this user doesn't own the server, they will need to contact their provider:

To me that's a bug- it either should always give you the quick fill option or should always block it. Either way I cannot report it to cPanel because I cannot find any way to report, this being not my own server.

jage will need to discuss what issues are happening with someone who can actually change configuration settings on the server. It isn't a bug, though, since the option to prefill in the area only works if the option I mentioned earlier is set to On. It would only be a possible bug if, on that version of Windows with that browser version, it isn't respecting the setting for On or Off. Since this user cannot check any settings in WHM > Tweak Settings due to not owning the machine, this should be discussed with the root administrator.

 

[gws154]

Hello,
I have the same issue on all of our CENTOS 6.2 x86_64 boxes since the (Auto) update to 11.32.2
All cPanel functions do not save username/password any longer (they did before) (WHM/redirects to SSL/cPanel/Webmail)
Any browser applicable FF11.0/IE9/Chrome/Safari (for Windows) on any W7-PC

All servers have per definition "Allow Auto Complete" = on

When I Tweak and set to cpanel-legacy all works again as expected. Set back again to cPanel" no "remember me"

Rick Salomons

 

[cPanelTristan]

Could you please submit a ticket as a bug report with these details, since you do have WHM access per what is being noted. You can use either http://go.cpanel.net/bugs or submit one using the link at the top of the forums. Thanks!

 

[gws154]

Could you please submit a ticket as a bug report with these details, since you do have WHM access per what is being noted. You can use either http://go.cpanel.net/bugs or submit one using the link at the top of the forums. Thanks!

Done: Request id is: 2509250.

I have also found a work around....as posted in the ticket. Login> change to Legacy>logout>Clear browser completely>login and do not check in legacy mode "remember me" > set in Tweaks back to cPanel default> logout> Clear completely browser cache> reload (default layout) > Remember me pops up...... Tested steps on 2 boxes with 2 different browsers (FF11 + IE9) and behaves the same

 

[gws154]

So amazed by the 'specialists in cPanel....sorry but sarcastic indeed. Get a reply from a technician on my ticket. Do people ever read? I posted amongst others:

Remember Me not working in any browser. Cannot save username/password unless you follow which i write in reproduce steps. I did this on 2 servers and discovered by accident. Clear Bug in cookie clearing. The Server I point you at in 'reproduce' has not been touched so you can reproduce.

All browsers all PC's with W7 and to all cPanel systems such as WHM/cPanel/Webmail etc. All other access to any other site/application 'remember me' works so not related to browser(s)

Autoremember set to on in tweaks

cPanel 11.32.2

Than I get an answer which shows how well tickets are being handled:

You should be able to skip the cPanel-Legacy step by going to WHM >> Main >> Server Configuration >> Tweak Settings >> Security >> Allow autocomplete in login screens. and Selecting 'On'.

I believe this setting was defaulting to 'Off' initially.

Well dear tech: My autocomplete is on as stated (why don't you log in to check that?) AND you seem not to know that autocomplete is per default "ON"

Phew how disappointing

 

[gws154]

removed since accidentally double posted

 

[victomeyezr]

@qws154 Did you open the tweak settings, then click save at the bottom? Even though it is ON by default, until you actually resave the tweak settings after an upgrade, they actually don't work. Once I saved my setting, it confiqured the new tweak settings, and works.

 

[gws154]

@qws154 Did you open the tweak settings

Bug is confirmed by cPanel with Case #58661. Once resolved you will see it here:

Change Logs

 

[nootkan]

Good glad to hear it is being resolved by cPanel. I too have the same issue. Sorry to hear you had a bad experience with them as I had a great one a couple of days ago. I guess it depends on who you get to help maybe.

 

[Jay M]

Is there any ETA on the bugfix for #58661?

 

[cPanelTristan]

Hello Jay,

We do not currently have any date set for when this will be fixed. When it has been, it would appear in the changelogs at:

Change Logs

Thanks!

 

[shyuanshyuan]

Hiya, do you guys still have such issue? I tried on Firefox, it is working fine. But as for Chrome, cPanel is still not remembering usernames and passwords. I cleared cookies, cache, etc. Repeated few times. Still the same problem. Thank you.

 

[Infopro]

This should be helpful I think:
Cpanel and WHm NOT save the passwords in Chrome - cPanel Forums

 

[Gino Viroli]

It's amazing to me that after 6 months this bug is still there.
All customers screaming because they can not save webmail login details anymore and they need to re-enter them each time.
It does not work even on IE8, so it's not a problem of the browser it's a problem with cPanel!!!!

The new login panel is the typical new feature added by engineers to have fun coding something that nobody ever asked for.
The old login with the Windows dialog was perfect and it worked great.

 

[shyuanshyuan]

It's amazing to me that after 6 months this bug is still there.
All customers screaming because they can not save webmail login details anymore and they need to re-enter them each time.
It does not work even on IE8, so it's not a problem of the browser it's a problem with cPanel!!!!

The new login panel is the typical new feature added by engineers to have fun coding something that nobody ever asked for.
The old login with the Windows dialog was perfect and it worked great.

It's related to webkit or something specifically in Chrome and Safari. There is a workaround for it. Off javascript within the browser > login to cpanel > you will be prompted with saving login details dialog > choose yes > then reenable javascript. This is taught by cpanel staff, you may wanna try if you haven't yet. As he claimed, it's more of a bug of the browsers but cpanel.

Apparently, i don't have to keep typing login credentials after using the workaround hope this helps.