SOLVED [CPANEL-20518] Spam Box only looks for spam in the default cPanel email account

kenrbnsn

Active Member
Feb 27, 2002
36
1
308
Hillsborough, NJ, USA
The new spam box interface on cPanel (version 70.0.44) makes finding all the spam mailboxes much harder, so it's harder to empty them.

The old interface had a "clear all spam" button, which would empty any spam mailboxes found for an account. The new interface doesn't have that button.

One of my domain shows ~3400 messages in the spam mail box as can be seen from the piece of the roundcube webmail :
spam count.PNG

The new interface only shows a button to clear the spam mailbox on the default account on the first page:
New interface.PNG

When you go to "Manage Disk Usage" and select a non-default account, then the spam mailbox is shown. This is non-intuitive and is not consistent with the old behavior.

Please bring back the old behavior -- i.e. one click to delete all spam in all spam mailboxes, vs many clicks to find all the spam mailboxes and empty them.

Ken
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello Ken,

Internal case CPANEL-20518 is open to restore the ability to empty all spam folders as opposed to just the the default cPanel user's spam folder. I'll update this thread once the solution is published.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Version 70.0.46 is now published to the CURRENT build tier and includes the following case to restore the previous functionality:

Fixed case CPANEL-20518: Restored functionality where users could empty all spam folders.

We'll update this thread again once it's published to the RELEASE build tier.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Version 70.0.46 is now published to the RELEASE release tier.

Thank you.