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SOLVED [CPANEL-20569] Backup Transporter unable to prune when remote server uses vsftpd

Discussion in 'Data Protection' started by upsforum, May 22, 2018.

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  1. upsforum

    upsforum Well-Known Member

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    I have a server backup with vsftpd, the problem is that cpanel not can delete directory why it not empty, I get this error:

    Error pruning “/backupvpsgu2/2018-05-16” from “vpsgu1”: Remove directory operation failed.
     
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    #1 upsforum, May 22, 2018
  2. sozotech

    sozotech Well-Known Member

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    After the most recent updates, I am also getting the errors about pruning backups on a dozen servers mainly with FTP destinations.
     
    #2 sozotech, May 22, 2018
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Internal case CPANEL-20569 is open to address an issue with FTP backup destinations where the backup transporter is unable to prune backup directories when VSFTP is used by the remote FTP server. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the workaround is to enable the following setting in the VSFTP configuration file on the remote FTP server:

    Code:
    force_dot_files=YES
    Thank you.
     
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    #3 cPanelMichael, May 22, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, the case was addressed through an update to our documentation. The following is now noted under the "FTP" tab on our Backup Configuration document:

    Thank you.
     
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    #4 cPanelMichael, Jul 31, 2018
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