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In Progress [CPANEL-20917] Exclude users from "Large Amount of Outbound Email Detected" notification

Discussion in 'E-mail Discussion' started by rclemings, Apr 3, 2018.

  1. rclemings

    rclemings Active Member

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    Muting the messages isn't enough.

    If a feature like this was going to be introduced (and who asked for it? CSF/LFD already has a much better version) then it needs to be configurable to set: (a) the number of emails that triggers an alert, and (b) which users will be covered.

    As it is, every time somebody posts something to one of my Mailman lists, I start getting notifications that the mailman user is a spammer. Every time Drupal sends out a new content notice or a newsletter subscription, I get notifications that the Drupal user is a spammer.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @rclemings,

    I moved this post to it's own thread, as the thread you posted to is related to a specific case (e.g. the notification still occurring after the notification type is disabled). As far as the functionality of the feature itself, it was first introduced in cPanel & WHM version 68:

    We plan to expand upon this feature in cPanel & WHM version 72 by adding the Number of unique recipients per hour to trigger potential spammer notification. option in the Mail tab of WHM >> Home >> Server Configuration >> Tweak Settings. This setting will allow you to specify the number of emails that any account may send in one hour before the system sends an alert notification. As far as a per-user configuration, I encourage you to open a feature request for that via:

    Submit A Feature Request

    [Moderator Edit - It's not possible to exclude Mailman deliveries from the emails counted by this notification type. See This Post for more details]

    Thank you.
     
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    #2 cPanelMichael, Apr 3, 2018
    Last edited: Jun 6, 2018
  3. rclemings

    rclemings Active Member

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    I still think it would be useful to be able to exempt certain users from the checks, or (better) set higher triggers for them. I have another user that can send several thousand legitimate emails per day (Drupal content notifications, to be specific) and I'm getting multiple alerts. If I could change the trigger for that user to (say) 5,000 it would solve the problem while still providing some degree of spam protection.

    I see the feature request site is back up now (although missing recent posts) so I will compose a request there.
     
    #3 rclemings, Apr 12, 2018
    Last edited by a moderator: Jun 6, 2018
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  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hi @rclemings,

    Feel free to post the link to the feature request here once you've opened it so that other users reaching this thread with the same request can vote for it.

    Thank you.
     
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  5. Kelli

    Kelli cPanel Product Owner
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    There has been discussion about being able to exempt certain users. This is also something we want to do, but I don't yet know when we will be able to get to it. It is on our radar. Do post in the feature site!
     
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  6. rclemings

    rclemings Active Member

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  7. leith

    leith Registered

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    I made an assumption that the Mailman list exclusion would be fixed fairly quickly. For my servers, it has not, at least for the lists with over 500 recipients.
    I get literally dozens of messages daily. Here's an example covering 2 mailman lists:
    Code:
    warn [eximstats_spam_check] The system has detected an unusually large amount of outbound email. The following sender(s) may be sending spam: mailman@example.com, mailman@example.net
    
    Admittedly the lists may have been imported years ago but they do follow the standard naming convention. I hope this can be corrected soon as it would be an excellent feature if the mailing list exclusion was working.
     
    #7 leith, Jun 4, 2018
    Last edited by a moderator: Jun 4, 2018
  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello Everyone,

    To clarify, there are two separate features discussed on this thread:

    1. Max hourly emails per domain found under the Mail tab in WHM >> Tweak Settings.

    This option is used to define the maximum number of emails each domain can send out per hour. The Count mailman deliveries towards a domain’s Max hourly emails option will ensure Mailman deliveries are not counted towards this limit.

    2. Large Amount of Outbound Email Detected is a notification type found in WHM >> Home >> Server Contacts >> Contract Manager.

    This option is not associated with the Max hourly emails per domain limit and thus the Count mailman deliveries towards a domain’s Max hourly emails option will have no effect on the number of outbound emails it detects.

    In cPanel & WHM version 72, we added the Number of unique recipients per hour to trigger potential spammer notification. option in the Mail tab of WHM >> Home >> Server Configuration >> Tweak Settings. While this won't allow for the exclusion of Mailman deliveries from the counted number of outbound emails, it does allow an administrator to modify the value the used to determine when the notification is triggered.

    Additionally, an internal case (CPANEL-20917) is now open to exclude Mailman deliveries from the number of emails counted by the Large Amount of Outbound Email Detected notification type, similar to how it's possible to do this for the Max hourly emails per domain limit. I'll monitor this case and update this thread with more information on it's status as it becomes available.

    Thank you.
     
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