Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

[CPANEL-21375] Inconsistent UI behavior with outgoing email account suspensions

Discussion in 'E-mail Discussion' started by sys_alex, Jun 18, 2018.

  1. sys_alex

    sys_alex Member

    Joined:
    Apr 23, 2018
    Messages:
    15
    Likes Received:
    6
    Trophy Points:
    3
    Location:
    Spain, Galicia
    cPanel Access Level:
    Root Administrator
    Hello,

    when suspending an email account outgoing mail ( not login, just outgoing ) it's no shown beside the account, as it it when suspended login or incoming email.

    Even when using uapi ( uapi --user=XXXXXX Email list_pops) outgoing email suspension is not something that you can get.

    Is the fact that an account has suspended outgoing email saved anywhere ?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,214
    Likes Received:
    1,936
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @sys_alex,

    I've been unable to reproduce this behavior on a test system when suspending an individual email account via cPanel >> Email Accounts or using the following UAPI function:

    UAPI Functions - Email::suspend_outgoing - Developer Documentation - cPanel Documentation

    In both cases, it correctly shows "Send" under Suspensions next to the email account in the cPanel UI:

    Screen Shot 2018-06-19 at 10.53.02 AM.png

    Can you verify which version of cPanel & WHM is installed on your system? Do you notice any errors in /usr/local/cpanel/logs/error_log when suspending the individual email account?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. sys_alex

    sys_alex Member

    Joined:
    Apr 23, 2018
    Messages:
    15
    Likes Received:
    6
    Trophy Points:
    3
    Location:
    Spain, Galicia
    cPanel Access Level:
    Root Administrator
    The thing is it's when reloading the page when that Send icon dissapears.

    And no errors logged anywhere.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,214
    Likes Received:
    1,936
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Can you verify which version of cPanel & WHM is installed on your system?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  5. sys_alex

    sys_alex Member

    Joined:
    Apr 23, 2018
    Messages:
    15
    Likes Received:
    6
    Trophy Points:
    3
    Location:
    Spain, Galicia
    cPanel Access Level:
    Root Administrator
    Current version: v70.0.48
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,214
    Likes Received:
    1,936
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @sys_alex,

    Could you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and I will link this thread to the ticket.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. sys_alex

    sys_alex Member

    Joined:
    Apr 23, 2018
    Messages:
    15
    Likes Received:
    6
    Trophy Points:
    3
    Location:
    Spain, Galicia
    cPanel Access Level:
    Root Administrator
    Support ticket: 9771879
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,214
    Likes Received:
    1,936
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    To update, internal case CPANEL-21375 is now open to address inconsistent cPanel UI behavior with the suspension status for outgoing email addresses. I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    sys_alex likes this.
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice