[CPANEL-21450] Fixed-width domain column in List Accounts

[Howard Canning]

Hey
In the latest WHM are the list accounts columns not expandable? Thought they used to be? Domain name is cramped up.
Thanks

 

[cPanelRyland]

Hello,

Thank you for reaching out to us. What version of cPanel did you update from? I went back from version 70 to version 60 to do some additional testing and was unable to drag or resize either of the windows within the "List Accounts" modules. Was it running a prior version to version 60? I'd be happy to see if I can test anything further however I don't recall those windows being resizable.

We are happy to help!

Thanks,

 

[Howard Canning]

Hi, I believe I have v68 . New install . querying the column widths in the section that lists my cpanels accounts. Not Windows .see pic. Thanks

 

[cPanelMichael]

Hello Howard,

Could you attach the image directly to the thread as an attachment?

Thank you.

 

[Howard Canning]

pic

 

[Infopro]

Hard to tell from the screenshot, but it looks like these domains have a space in them. Were these domains added to the system normally by creating accounts, or some other way?

 

[Howard Canning]

They break at the hyphen mysite.my-hyphen.tld
becomes:
mysite.my-
hyphen.tld
Id like to see the column fully expanded showing [mysite.my-hyphen.tld][next column][next column][next column]....

 

[Howard Canning]

The hyphen acts like a break. i just added a long domain like jhdsgdjhfgdjhfgjhgf.com and the domain with the - still stacks vertically after the -

 

[Infopro]

Thank you for the additional information about the hyphen. I am able to duplicate this.

 

[cPanelMichael]

Hello,

I was able to reproduce the issue on cPanel version 68, but it looks like this is already fixed in cPanel version 70. cPanel version 70 is tentatively scheduled for publication to the "Release" build tier next week.

Thank you.

 

[Howard Canning]

Issue still persists in

• v70.0.48

 

[cPanelMichael]

Issue still persists in

• v70.0.48

Hello Howard,

Can you post a screenshot of what you see, and verify which browser and OS you are using? The "Domain" field in WHM >> List Accounts is automatically expanded in my testing.

Thank you.

 

[Howard Canning]

WHM is on Centos 7.5. Columns won't expand and the hyphen pushes the text to the next line as per screenshot above. I rebooted the server also. Strangely some urls with hyphens dont drop to the second line but most do. Maybe its to do with length of domains above/below. Nevertheless the hyphen causes a display issue.


...Is there a setting someplace to make columns expandable?

 

[cPanelMichael]

Hello @Howard Canning,

I've been unable to reproduce this issue on cPanel & WHM version 70.0.48 using multiple combinations of domain names (e.g. domain12345-example.tld, acct.domain12345-example.tld). In all cases, the Domain column is automatically expanded to display the full length of the domain name on a single line.

Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Howard Canning]

Your Support Request ID is: 9740557

 

[cPanelMichael]

Your Support Request ID is: 9740557

Thanks, I'll monitor this ticket and update this thread with the outcome.

 

[cPanelMichael]

Hello,

To update, it doesn't look like our Technical Analysts were able to reproduce the issue. Please feel free to reply to the ticket with additional information on how to reproduce the issue if you'd like us to investigate further. Additionally, I encourage you to vote and add feedback to the following feature request if you'd like to see it added to the product:

Condensed view of "List accounts" or control of columns

Thank you.

 

[Infopro]

I can duplicate it easy enough using these.

tasting.exam-ple.com
tasting2.ex-ample.com
tas-ting3.example.com

 

[cPanelMichael]

Hello,

It looks like this is dependent on the web browser. I can reproduce the behavior using Safari, but cannot reproduce the behavior using Firefox. I've opened an internal case (PH-9064) to determine if this behavior is by-design and reflects the web browser's default configuration, or if it's an issue with the WHM UI. I'll monitor this case and update this thread with the outcome.

Thank you.

 

[Infopro]

My apologies, I should have added browser details.

I am able to duplicate this on Firefox 60.0.2 and Safari 11.1.1.