SOLVED [CPANEL-21873] Alt-php SCL causes unresolvable message about PHP-FPM to appear

thowden

Well-Known Member
May 17, 2013
56
5
58
cPanel Access Level
Root Administrator
Hi All

Using WHM / Cpanel / CloudLinux Centos v70.0.41. Updated last week to v70 and patched today to see if problem still existed.

MultiPHP Manager Page shows
PHP-FPM is available for accounts using PHP 5.1, 5.2, 5.3, 5.4, 5.5, 5.6, 7.0, 7.1, and 7.2. To use PHP-FPM on accounts using PHP 4.4, 5.1, 5.2, 5.3, 5.4, 5.5, 5.6, and 7.0, you must install PHP-FPM for those PHP versions. To do so, perform the following steps below:
  1. Click Install to open EasyApache 4 in a new window....... (etc.)
So I click 'Install' and that takes me to the EA4 install page
Preparing selected packages for review …

There are no changes needed to provision based on the profile of your selection.

and the Provision button is greyed out. Checking the list of installed packages I can see all the versions like php72-php-fpm are installed.

Just to validate this, I have uninstalled the FPM packages via EA4 and then run through this process from the MultiPHP Manager, re-installing the -FPM packages, and trying again.

The MultiPHP Manager page still states that the FPM packages need to be installed.

Obviously something in the system is not detecting the FPM packages and this may be the cause of some Server 500 errors that I am getting (maybe not, but unless WHM reports PHP as correctly installed it is hard to look further)

I do have multiple WHM servers that I manage and this is the only one with this issue.

Any thoughts on how to fix this appreciated. Thanks
 

thowden

Well-Known Member
May 17, 2013
56
5
58
cPanel Access Level
Root Administrator
Hi

Some extra info:

I have run /scripts/php_fpm_config --check and /scripts/php_fpm_config --rebuild and that all seems to report as ok

Under the Service Configuration -> Service Manager -> PHP-FPM shows as enabled.

Server has been rebooted (several times)
 

thowden

Well-Known Member
May 17, 2013
56
5
58
cPanel Access Level
Root Administrator
Hi All

Note to self: read carefully before chasing ghosts.

The PHP-FPM installer review at the top of the MultiPHP manager is referring to 'alt-php56-php-fpm' and not 'ea-php56-php-fpm' which are same-same but different.

All the accounts are using the 'ea-' version and I expect I can safely uninstall the 'alt-' versions of php which will address the issue of the missing php-fpm installs.

Back to chasing other ghosts.

Tony
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello Tony,

Internal case EA-7481 is now open to address the issue where the installation of Alt-PHP packages leads to a false notification in WHM >> MultiPHP Manager suggesting PHP-FPM packages for the Alt-PHP versions are available (they are not). I'll monitor this case and update this thread with more information as it becomes available.

Thank you.
 
  • Like
Reactions: cPanelLauren

jwogrady

Member
Jul 9, 2014
12
2
53
cPanel Access Level
DataCenter Provider
Hello Tony,

Internal case EA-7481 is now open to address the issue where the installation of Alt-PHP packages leads to a false notification in WHM >> MultiPHP Manager suggesting PHP-FPM packages for the Alt-PHP versions are available (they are not). I'll monitor this case and update this thread with more information as it becomes available.

Thank you.
Any updates? I appear to be getting the false notifications in version v74.0.6.
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hi @jwogrady,

The case number was updated to CPANEL-21873 and development on the solution is now complete. It just needs to complete testing before it's published to version 74. I'll update this thread again as soon as it's published.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,228
463
Hello,

cPanel & WHM version 74.0.9 is now published to the CURRENT release tier and includes the solution to this issue:

Fixed case CPANEL-21873: MultiPHP Manager no longer requests installation of nonexistent packages when alt-php present.

The full change log is available at:

74 Change Log - Change Logs - cPanel Documentation

Thanks!