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SOLVED [CPANEL-22059] WHM >> EasyApache 4 displays "Wide character in print"

Discussion in 'EasyApache' started by tw_mani, Aug 1, 2018.

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  1. tw_mani

    tw_mani Registered

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    Code:
    Wide character in print at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 165.
     at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 160.
        Template::_output(GLOB(0xe67660), SCALAR(0xe86448), HASH(0x3483290)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 74
        Template::process(Template=HASH(0x31233b0), "easyapache4/index.tmpl", HASH(0x30a3cd8)) called at /usr/local/cpanel/Cpanel/Template.pm line 491
        Cpanel::Template::process_template("whostmgr", HASH(0x30a3cd8)) called at whostmgr/bin/whostmgr7.pl line 924
        main::EasyApache4("EasyApache4") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 227
        Whostmgr::Dispatch::_do_call("EasyApache4", HASH(0x2de3f50), HASH(0x2e01be0)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 144
        Whostmgr::Dispatch::dispatch("EasyApache4", 1, ARRAY(0x2e01ad8)) called at whostmgr/bin/whostmgr7.pl line 183

    error.jpg
     
    #1 tw_mani, Aug 1, 2018
    Last edited by a moderator: Aug 1, 2018
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @tw_mani,

    Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we will link this thread to it.

    Thank you.
     
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  3. tw_mani

    tw_mani Registered

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    Your Support Request ID is: 10032693

    Track progress or expedite your request with the cPanel Customer Portal interface.

    We received your support request and emailed a confirmation to the provided email address. A cPanel Technical Support representative will review your issue.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, internal case CPANEL-22059 is now open to address an issue where accessing the EasyApache 4 page in WHM using one of the Chinese-language locales results in a non-functional interface with a "Wide character in print" error message. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to access Web Host Manager using an alternate locale (e.g. English) using a URL such as:

    Code:
    https://hostname:2087/?locale=en
    Thank you.
     
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  5. cPanelMichael

    cPanelMichael Forums Analyst
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