SOLVED [CPANEL-22059] WHM >> EasyApache 4 displays "Wide character in print"

tw_mani

Registered
Aug 1, 2018
2
0
1
taiwan
cPanel Access Level
Root Administrator
Code:
Wide character in print at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 165.
 at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 160.
    Template::_output(GLOB(0xe67660), SCALAR(0xe86448), HASH(0x3483290)) called at /usr/local/cpanel/3rdparty/perl/526/lib64/perl5/cpanel_lib/x86_64-linux-64int/Template.pm line 74
    Template::process(Template=HASH(0x31233b0), "easyapache4/index.tmpl", HASH(0x30a3cd8)) called at /usr/local/cpanel/Cpanel/Template.pm line 491
    Cpanel::Template::process_template("whostmgr", HASH(0x30a3cd8)) called at whostmgr/bin/whostmgr7.pl line 924
    main::EasyApache4("EasyApache4") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 227
    Whostmgr::Dispatch::_do_call("EasyApache4", HASH(0x2de3f50), HASH(0x2e01be0)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 144
    Whostmgr::Dispatch::dispatch("EasyApache4", 1, ARRAY(0x2e01ad8)) called at whostmgr/bin/whostmgr7.pl line 183

error.jpg
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
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Hello @tw_mani,

Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we will link this thread to it.

Thank you.
 

tw_mani

Registered
Aug 1, 2018
2
0
1
taiwan
cPanel Access Level
Root Administrator
Hello @tw_mani,

Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we will link this thread to it.

Thank you.
Your Support Request ID is: 10032693

Track progress or expedite your request with the cPanel Customer Portal interface.

We received your support request and emailed a confirmation to the provided email address. A cPanel Technical Support representative will review your issue.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
463
Hello,

To update, internal case CPANEL-22059 is now open to address an issue where accessing the EasyApache 4 page in WHM using one of the Chinese-language locales results in a non-functional interface with a "Wide character in print" error message. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to access Web Host Manager using an alternate locale (e.g. English) using a URL such as:

Code:
https://hostname:2087/?locale=en
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,219
463