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In Progress [CPANEL-22211] REACHED_MAXEMAILS return not working with emailtrack_user_stats

Discussion in 'cPanel Developers' started by rdgonzalez, Aug 8, 2018.

  1. rdgonzalez

    rdgonzalez Member

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    Good morning my friends.

    I am trying to see the indicator whether the mailbox has reached the maximum number of messages allowed per hour, but (apparently) is not working correctly with the limit set by default.
    upload_2018-8-8_9-34-45.png
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @rdgonzalez

    Can you please let us know what isn't working? In the future, it may also be helpful to follow the guidelines in the following post: Guide To Opening An Effective Forums Thread

    Providing the details noted in the above post help us and the rest of the community identify the issue you're experiencing as well as find a resolution.

    Thanks!
     
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  3. rdgonzalez

    rdgonzalez Member

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    The maximum number of messages allowed per hour (default) is 500. As long as this maximum is not reached, the value is displayed in 0 (correct).

    The problem is that the mailbox reaches the maximum number of allowed messages but the value still shows 0, the value does not change to 1.

    Sorry, the correct image is this:
    upload_2018-8-9_15-9-36.png
     
  4. cPanelLauren

    cPanelLauren Forums Analyst II
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    Hi @rdgonzalez


    Thank you for bringing this up. I was able to replicate the issue as well. I've opened an internal case CPANEL-22211 on this issue and I'll update you here as soon as I have further information or any updates on the case.

    Thanks!
     
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  5. rdgonzalez

    rdgonzalez Member

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    Thank you so much my friend Lauren.
     
  6. cPanelLauren

    cPanelLauren Forums Analyst II
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    HI @rdgonzalez

    You're most welcome, I appreciate your bringing the issue to our attention :)
     
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