SOLVED [CPANEL-22229] You must choose a docroot that the system does not reserve error

Joel Espinosa

Registered
Sep 6, 2018
2
0
1
Guadalajara
cPanel Access Level
Root Administrator
If I try to create the domain called "m" in one of my domains, cPanel gives me an "
You must choose a docroot that the system does not reserve." error.

This error does not ocurr when I try to create a subdomain called anything other than "m".

Captura de pantalla 2018-09-06 a la(s) 17.45.41.png Captura de pantalla 2018-09-06 a la(s) 17.45.53.pngCaptura de pantalla 2018-09-06 a la(s) 17.48.37.png
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Hi @Joel Espinosa

This is an issue related to an open case we have - CPANEL-22229 the issue is resolved in a future release (v76). I'll update this thread for you when there's more information.

In the meantime, you'd have to use a different folder for the subdomain's document root.

Thanks!
 

Joel Espinosa

Registered
Sep 6, 2018
2
0
1
Guadalajara
cPanel Access Level
Root Administrator
Hi @Joel Espinosa

This is an issue related to an open case we have - CPANEL-22229 the issue is resolved in a future release (v76). I'll update this thread for you when there's more information.

In the meantime, you'd have to use a different folder for the subdomain's document root.

Thanks!
Hi, Lauren.

It is very important that my subdomain is called "m", I'm losing a lot of webpage views because of this. My website is indexed that way in all search engines. Is there a workaround I can do in the meantime this issue is resolved?

Thank you.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,252
313
Houston
Hi @Joel Espinosa

You can call your subdomain m.domain.tld the directory it is placed in can't be labeled m. That's the entire caveat of this case. When you create a subdomain you just need to change the document root to something else.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,205
363
Hello,

To update, this was fixed in cPanel & WHM version 76:

Fixed case CPANEL-22229: Don't run unnecessary checks when subdomain docroots are being confined to public_html.

You can monitor the following page to see when version 76 reaches each release tier:

cPanel Release Highlights

Thank you.