SOLVED [CPANEL-22957] kcarectl reporting unknown patch type

[Samet Chan]

I never do anything on WHM/cPanel for 6 months ago.

WHM/cPanel auto-update is enabled.

I've received new kernel update needs to reboot our server on email. I've logged WHM and entered "You must reboot the server to apply software updates." after getting an error here,

(https://URL.com:2087/cpsessxxxxxxxx/scripts/graceful_reboot_landing?suggest=1)
A fatal error or timeout occurred while processing this directive.

kcarectl --info reporting unknown patch type: free:1541776450
 at /usr/local/cpanel/Cpanel/KernelCare.pm line 80.
    Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65
    Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204
    main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
    Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x2e513c8), HASH(0x2e515a8)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
    Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x2e51440), HASH(0x2e515a8)) called at whostmgr/bin/whostmgr.pl line 393

 

[Samet Chan]

Hello,

Nope, it won't let me reboot the server. I just updated for yum update command from SSH. I didn't do anything on SeLinux and never enabled.
Updated then go to WHM in "You must reboot the server to apply software updates." Then getting the error message it is same here,

A fatal error or timeout occurred while processing this directive.

kcarectl --info reporting unknown patch type: free:1541776450
 at /usr/local/cpanel/Cpanel/KernelCare.pm line 80.
    Cpanel::KernelCare::get_kernelcare_state() called at /usr/local/cpanel/Cpanel/KernelCare/Suggest.pm line 65
    Cpanel::KernelCare::Suggest::get_suggestion() called at whostmgr/bin/whostmgr.pl line 5204
    main::graceful_reboot_landing("graceful_reboot_landing") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
    Whostmgr::Dispatch::_do_call("graceful_reboot_landing", HASH(0x3930560), HASH(0x3930740)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
    Whostmgr::Dispatch::dispatch("graceful_reboot_landing", 1, ARRAY(0x39305d8), HASH(0x3930740)) called at whostmgr/bin/whostmgr.pl line 393

This could have kernelcare free issue? Not a trial. It was free.

 

[cPanelMichael]

Hello @Samet Chan,

I've moved this post to it's own thread, as it appears to be unrelated to the CentOS 7.6 upgrade thread.

Can you open a support ticket so we can take a closer look at your system and see why those KernelCare warnings appear? You can post the ticket number here and I'll link this thread to it.

Thank you.

 

[Samet Chan]

Hello @Samet Chan,

I've moved this post to it's own thread, as it appears to be unrelated to the CentOS 7.6 upgrade thread.

Can you open a support ticket so we can take a closer look at your system and see why those KernelCare warnings appear? You can post the ticket number here and I'll link this thread to it.

Thank you.

Created Support Ticket ID: 10896989

 

[cPAusaf]

This issue relates to internal case CPANEL-22957, which our developers will make available in cPanel version 76.0.13 (likely going to EDGE tier soon).