Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

In Progress [CPANEL-23007] MultiPHP Manager "API Failure" failed to find domain

Discussion in 'EasyApache' started by ItsMattSon, Mar 19, 2018.

Tags:
  1. ItsMattSon

    ItsMattSon Well-Known Member

    Joined:
    Sep 5, 2016
    Messages:
    167
    Likes Received:
    34
    Trophy Points:
    103
    Location:
    Perth
    cPanel Access Level:
    Root Administrator
    Hi cPanel,

    Would you know why a red warning prompt pops up every time I enter the MultiPHP Manager in WHM?

    I used to have a domain called prod.domain.com.au but not anymore. For some reason, it seems to think I do and tries to find it?

    Any ideas?

    API failure: Failed to find the domain(s): “prod.domain.com.au”. at /usr/local/cpanel/Cpanel/PHP/Config.pm line 255. Cpanel::PHP::Config::_get_php_config_for_domains(0, ARRAY(0x4304958)) called at /usr/local/cpanel/Cpanel/PHP/Config.pm line 275 Cpanel::PHP::Config::get_php_config_for_domains(ARRAY(0x4304958)) called at /usr/local/cpanel/Cpanel/PHPFPM/Inventory.pm line 55 Cpanel::PHPFPM::Inventory::get_inventory() called at /usr/local/cpanel/Cpanel/PHPFPM/Utils.pm line 216 Cpanel::PHPFPM::Utils::get_fpm_enabled_domains() called at /usr/local/cpanel/Cpanel/PHPFPM/Utils.pm line 156 Cpanel::PHPFPM::Utils::get_fpm_count_and_utilization() called at /usr/local/cpanel/Whostmgr/API/1/Lang/PHP.pm line 526 Whostmgr::API::1::Lang::PHP::get_fpm_count_and_utilization(HASH(0x29dc028), HASH(0x4053df8), HASH(0x4061d98)) called at whostmgr/bin/xml-api.pl line 3109 whostmgr::bin::xml_api::__ANON__(HASH(0x4053df8), HASH(0x29dc028), HASH(0x4061d98), CODE(0x4044a60)) called at /usr/local/cpanel/Whostmgr/API/1/Data/Wrapper.pm line 219 Whostmgr::API::1::Data::Wrapper::__ANON__() called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 99 eval {...} called at /usr/local/cpanel/3rdparty/perl/524/lib64/perl5/cpanel_lib/Try/Tiny.pm line 90
     
    #1 ItsMattSon, Mar 19, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,806
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Mar 20, 2018
    ItsMattSon likes this.
  3. ItsMattSon

    ItsMattSon Well-Known Member

    Joined:
    Sep 5, 2016
    Messages:
    167
    Likes Received:
    34
    Trophy Points:
    103
    Location:
    Perth
    cPanel Access Level:
    Root Administrator
    Hi @cPanelMichael,

    It seems to have stopped the error in question, but now I get something else entirely haha. This is the part I followed

    So I removed the prod.domain.com.au .cache and .yaml and reloaded the MultiPHP Manager and the red API Failure notice didn't come up again so I thought it was all sorted, and then this showed up in a yellow "Acknowledge" bubble:

    Attached screenshot in case that helps. Don't want to hit Acknowledge, I'm afraid that will simply silence the issue?

    Have tried restarting server, updating system, turning off/on domains using PHP-FPM. Not sure what is next..

    Thanks in advance!
     

    Attached Files:

    #3 ItsMattSon, Mar 21, 2018
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,806
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello Matt,

    You can use the following command to search for orphaned PHP-FPM configuration files:

    Code:
    /scripts/php_fpm_config --check
    I've seen this happen in the past when an orphaned PHP-FPM configuration file exists in the /opt/cpanel/ea-php$$/root/etc/php-fpm.d/ directory.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Mar 22, 2018
    Kent Brockman and ItsMattSon like this.
  5. ItsMattSon

    ItsMattSon Well-Known Member

    Joined:
    Sep 5, 2016
    Messages:
    167
    Likes Received:
    34
    Trophy Points:
    103
    Location:
    Perth
    cPanel Access Level:
    Root Administrator
    Hi @cPanelMichael,

    Thanks! That did the trick! No more old configuration error :)

    The output had this, so I deleted the file.

    Orphaned Files (PHP FPM Config files without the cPanel YAML file)
    /opt/cpanel/ea-php70/root/etc/php-fpm.d/prod.domain.com.au.conf

    Much appreciated! I'm all sorted now.
     
    #5 ItsMattSon, Mar 23, 2018
    cPanelMichael likes this.
  6. thewebexpert

    thewebexpert Registered

    Joined:
    May 6, 2013
    Messages:
    4
    Likes Received:
    1
    Trophy Points:
    3
    cPanel Access Level:
    Root Administrator
    This happened to me as well! thank you for the post! fixed the problem.... I believe it was because the domain was expired and posted away, but the client parked a new domain on top of the old one .... leaving leftovers ....
     
    #6 thewebexpert, May 23, 2018
    cPanelMichael likes this.
  7. uk01

    uk01 Well-Known Member

    Joined:
    Dec 31, 2009
    Messages:
    143
    Likes Received:
    12
    Trophy Points:
    68
    This has happened to me too. An account was migrated between a couple of servers, I think the domain was previously modified as we used the website set up for another site.

    IN our case there was no file in /var/cpanel/userdata/<user> as the user had been terminated, but php fpm did not work because of the red error panel.

    The only way I could solve it temporarily is actually add the sub domain as an account xxxx.domain.com so it created this on the server and stopped the error
     
    #7 uk01, Sep 26, 2018
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,806
    Likes Received:
    1,898
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi @uk01,

    We have a couple of internal cases open to help address this issue going forward.

    1. CPANEL-23006 is open to ensure a more useful error message appears in the MultiPHP Manager UI when an orphaned configuration file exists in /var/cpanel/userdata/.

    2. CPANEL-23007 is open to determine how ensure MultiPHP Manager still works when an orphaned configuration file exists in /var/cpanel/userdata/.

    I'll update this thread with more information on the status of these two cases as it becomes available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #8 cPanelMichael, Sep 26, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - [CPANEL 23007] MultiPHP
  1. SamL

    SOLVED [CPANEL-22560] AutoSSL Warning - Skipping duplicate domains (misconfigured?)

    SamL, Oct 18, 2018 at 12:43 PM, in forum: Security
    Replies:
    1
    Views:
    62
    cPanelFelipe
    Oct 19, 2018 at 7:56 PM
  2. m0rpheu5

    In Progress [CPANEL-23532] Roundcube Timezone error after upgrde to 76.0.0

    m0rpheu5, Oct 18, 2018 at 9:28 AM, in forum: E-mail Discussion
    Replies:
    1
    Views:
    83
    cPanelMichael
    Oct 18, 2018 at 12:48 PM
  3. paul messenich

    Pending Publication [CPANEL-21494] UPCP Failure on a server with Mysql Disabled

    paul messenich, Oct 3, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    85
    cPanelMichael
    Oct 3, 2018
  4. Otávio Serra

    In Progress [CPANEL-19869] Apache mod_evasive permissions

    Otávio Serra, Sep 24, 2018, in forum: General Discussion
    Replies:
    10
    Views:
    172
    cPanelLauren
    Oct 10, 2018
  5. fndnt357

    In Progress [CPANEL-23289] composer self-update vs cPanel version control

    fndnt357, Sep 22, 2018, in forum: General Discussion
    Replies:
    6
    Views:
    157
    CanadaGuy
    Oct 4, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice