SOLVED [CPANEL-23030] Wordpress site software update notice displays wrong version

[marcuszan]

Hi,

I receive an email suggesting I need to update my WP install >>

==============
In order to protect the security of your website, we recommend that you upgrade
the following scripts that were installed via the "Scripts Library" in your cPanel interface:

 - WordPressX.0 v4.9.7
   Location:  at http://domain.com/
   Latest: v4.9.8
   Upgrade here: https://domain.com:2083/frontend/paper_lantern/addoncgi/cpaddons.html?addon=cPanel%3a%3aBlogs%3a%3aWordPressX&action=upgrade&workinginstall=cPanel%3a%3aBlogs%3a%3aWordPressX.0.yaml
==============

However,

my WP version is v4.9.8

this is also shown when I login to cPanel and WP admin.
The WP install was done through the cPanel installer.

Any idea what goes wrong here?

Thanks.

 

[cPanelLauren]

Hi @marcuszan

Can you show me what the version is noted as for the installation by running the following:

grep version cPanel::Blogs::WordPressX.0.yaml

Are there multiple WordPress installations for the account?

Thanks!

 

[marcuszan]

Hi,

your command gives me

grep: cPanel::Blogs::WordPressX.0.yaml: No such file or directory

On these accounts I have 1 WP install per account.

Thanks

 

[cPanelLauren]

Hi @marcuszan

That's entirely my fault I didn't give you the path to the file, I apologize for that. Please try this again with the following (replace $youruser with the username of the account experiencing the issue):

grep version /home/$youruser/.cpaddons/cPanel::Blogs::WordPressX.0.yaml

 

[marcuszan]

Hi Lauren,
this is result of your command

    "mysql-version": '5.7'
"mysql.wp.mysql-version": '5.7'
"version": '4.9.7'
"version_key": ~

In WP admin it says version v4.9.8

Thanks

 

[cPanelLauren]

Hi @marcuszan

Perfect, thanks for providing that information. We do have a case open for this where the yaml file wasn't getting updated when WordPress was CPANEL-23030

I believe we can work around this by manually modifying that yaml to reference the "version" as 4.9.8

Can you let me know if that resolves the issue for you?

Thanks!

 

[marcuszan]

I see the entry of version number 2 times in this file.

"installed_4.9.7": '1531389868'

and later this

"version": '4.9.7'

I assume I need to change both ?

Thanks

 

[cPanelLauren]

Hi @marcuszan

Good catch! I didn't realize it was present twice, I'll add that information to the internal case. Yes, please change it in both spots and let me know if the issue persists.

Thanks!

 

[marcuszan]

I changed the values. Now I will have to wait for the next WP update to see if the file changed with it.
Will report back.

Thanks

 

[cPanelLauren]

Hi @marcuszan

Perfect, definitely let us know if it persists. I'll also update this thread with any updates on the status of the internal case which is still open and unresolved at this time.


Thanks!

 

[marcuszan]

Hi,

Same issue again now.

In order to protect the security of your website, we recommend that you upgrade
the following scripts that were installed via the "Scripts Library" in your cPanel interface:

 - WordPressX.0 v4.9.8
    Location:  at http://domain.com/
    Latest: v5.0.2

cpanel and wp admin show I am running 5.0.2 but still I get this email

 

[cPanelLauren]

Hello,


This case is not resolved at this time, my assumption is that the yaml file will have to get updated everytime wordpress is updated internally until the issue is resolved. I'll update here when CPANEL-23030 has been resolved.


Thanks!

 

[marcuszan]

@cPanelLauren

Thanks for the reply.
I will manually update the YAML file.

However, technically this shouldn't be very complicated to fix right ?
cPanel admin panel can read and thus shows the correct version.
Assuming permissions and ownership of YAML file are good, what would keep the script from updating the version info and writing it to the file ?

 

[cPanelLauren]

HI @marcuszan

I wouldn't assume so, though I'm not a developer. I'll let you know as soon as there are any updates though.

 

[marcuszan]

Thanks !

 

[cPanelMichael]

Hello,

To update, here's the entry in the cPanel & WHM version 82 Change Log noting the fix for this issue:

Fixed case CPANEL-23030: Fix incorrect WordPress update notifications.

You can see which versions are published to each Release Tier on the link below:

Latest cPanel & WHM Builds

Thank you.