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SOLVED [CPANEL-23398] Unable to accept the EULA

Discussion in 'General Discussion' started by egyptman, Nov 7, 2018.

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  1. egyptman

    egyptman Registered

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    hello
    i install cpanel on vps but when i make whm setup it's not working first step when i click on Agree to all i got problem

    Error: The system could not process your agreement: The API request failed with the following error: 500 - Internal Server Error.


    what's the problem or haw can i downgrade via ssh ?

    thank u

    update ?
     

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    #1 egyptman, Nov 7, 2018
    Last edited by a moderator: Nov 7, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @egyptman,

    This can happen if the server is not licensed. Can you confirm that your server's IP address is associated with a valid license? You can check by using the following link:

    cPanel & WHM License Verification | cPanel, L.L.C.

    If it's not, you'll need to license the server's IP address before accepting the EULA.

    Note that internal case CPANEL-23398 is open to ensure a proper error message is presented when this happens.

    Thank you.
     
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    #2 cPanelMichael, Nov 7, 2018
    Last edited: Nov 13, 2018
  3. RomeroCarvalhoTV

    RomeroCarvalhoTV Registered

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    I Have the same problem and my server ip is licensed. it's a new server i buy the licence today and when i instal i get this message
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @RomeroCarvalhoTV,

    Can you verify if there are any error messages when running the /usr/local/cpanel/cpkeyclt command on this system?

    Thank you.
     
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  5. Inna

    Inna Member

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    Hello,

    I've fresh installed cPanel 76 trial for testing purposes on CentOS 7.1, and have configured hostname before the installation, but when I login to WHM to accept the terms, it shows:

    Error: The system could not process your agreement: The API request failed with the following error: 500 - Internal Server Error.

    When I run commands like "hostname", "hostnamectl" and "cat /etc/hostname", they work fine.
    Even I ping my hostname fine.

    What should I do?
     
  6. Inna

    Inna Member

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    I've bought this VPS as a new one: [removed link with real IP]

    But it seems someone else than me have had used cpanel trial.

    What should I do? I should ask the hosting provider to change the IP? Or you can activate trial for me?
     
    #6 Inna, Nov 12, 2018
    Last edited by a moderator: Nov 13, 2018
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Inna,

    Please open a support ticket with our Customer Service department and they can investigate the issue with your trial license. If you're unable to open a ticket, you can email cs @ cpanel.net directly for assistance.

    Thank you.
     
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  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    This is fixed in cPanel & WHM version 76.0.11:

    Fixed case CPANEL-23398: Improve error reporting when the license is invalid.

    You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

    Thank you.
     
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