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In Progress [CPANEL-23606] cPanel Security Advisor missing kernel information when kernelcare is installed

Discussion in 'General Discussion' started by Nirjonadda, Oct 19, 2018.

  1. Nirjonadda

    Nirjonadda Well-Known Member

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    cPanel Security Advisor no more showing about Kernel version info about update.

    ScreenShot00530.png
     
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  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @Nirjonadda


    What kernel are you running and are you running something like kernelcare? My server running stock CentOS 7 Kernel 3.10.0-862.14.4.el7.x86_64 with no KernelCare is showing as up to date in the Security Advisor:

    Code:
    The system kernel is up-to-date at version “3.10.0-862.14.4.el7.x86_64”.
     
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  3. Nirjonadda

    Nirjonadda Well-Known Member

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    No

    Yes, I am also running CentOS 7 kernel.

    I get response from Support Ticket.

     
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  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @Nirjonadda

    The case you're referencing is specifically related to kernelcare symlink protection. If you don't have kernelcare installed it wouldn't be relevant. Can you please provide the ticket ID for the support ticket you opened?


    Thanks!
     
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  5. Nirjonadda

    Nirjonadda Well-Known Member

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    Sure, Ticket ID: 10522573
     
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  6. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Thank you for providing the ticket ID. That ticket does not address the initial concern, nor does the case have any relation to your initial question:

    The response in the ticket only addresses the kernelcare symlink protection notification remaining in instances where kernelcare symlink protection has already been installed.

    I would suggest opening a separate ticket to address this issue specifically as I cannot replicate it based on what you've explained thus far. If you do open a ticket please provide the relevant ticket ID here.

    Thank you.
     
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  7. Nirjonadda

    Nirjonadda Well-Known Member

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    Done, Support Request ID is: 10551273
     
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  8. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    HI @Nirjonadda

    Great! I'm following that ticket and I'll update here with the outcome when available.


    Thanks!
     
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  9. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello,

    To update this - the server in question did, in fact, have kernelcare installed using the free patch for symlink protection. It was found that when it was uninstalled the server information stopped being displayed in the security advisor. This resulted in an internal case being opened to address that behavior CPANEL-23606

    We'll update this thread when the case has been resolved or if there are any other relevant updates in the meantime.


    Thanks!
     
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  10. Nirjonadda

    Nirjonadda Well-Known Member

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    But issue is kernelcare installed using the free patch link from security advisor. When installing free patch for symlink protection then should not install kernelcare license version.
     
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  11. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    The kernelcare installation installs a free version of kernelcare when you're using the symlink protection patch. The patchset it uses is the "free patch" this is standard behavior for it. You won't have a license installed but you will have kernelcare installed. The two are one in the same you just won't get automated kernel updates without a license.
     
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  12. Nirjonadda

    Nirjonadda Well-Known Member

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    Please let me know what going on for this issue?
     
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  13. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello,


    There have been no updates to this case at this time.
     
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  14. Nirjonadda

    Nirjonadda Well-Known Member

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    Still no update for this issue?
     
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  15. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    HI @Nirjonadda

    I just checked in on this once more and at this time there have been no further updates. As I mentioned before when it is updated we'll notify you here.


    Thanks!
     
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