In Progress [CPANEL-23771] Modifying a users main domain removes ftp A record from the DNS Zone


Staff member
Apr 11, 2011
Hello @serbapaketan,

Internal case CPANEL-23771 is open to address an issue where modifying the main domain of a cPanel user account via WHM >> Modify an Account removes the "ftp" A record entry from the domain's DNS zone. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to use WHM >> Edit DNS Zone to manually add in the "A" record for "ftp" after modifying the account.

Thank you.