Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

In Progress [CPANEL-23771] Modifying a users main domain removes ftp A record from the DNS Zone

Discussion in 'General Discussion' started by serbapaketan, Nov 5, 2018.

  1. serbapaketan

    serbapaketan Registered

    Joined:
    Nov 5, 2018
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Indonesia
    cPanel Access Level:
    Root Administrator
    when we change the domain through the modify an account menu, we check after the changed domain we see in the zone menu for the FTP record to be deleted, is that right?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,272
    Likes Received:
    2,154
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @serbapaketan,

    Internal case CPANEL-23771 is open to address an issue where modifying the main domain of a cPanel user account via WHM >> Modify an Account removes the "ftp" A record entry from the domain's DNS zone. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the temporary workaround is to use WHM >> Edit DNS Zone to manually add in the "A" record for "ftp" after modifying the account.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice