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[CPANEL-23825] AutoSSL trying to setup certificate for domain that no longer exists

Discussion in 'Security' started by DennisMidjord, Nov 7, 2018.

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  1. DennisMidjord

    DennisMidjord Well-Known Member

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    Every 5 minutes, we receive the following email:
    The subdomain.domain.com domain no longer exists. I'm guessing the user had 'subdomain.com' added as a addon domain, hence why subdomain.domainn.com was created.
    I can't find any way to stop AutoSSL from trying to install the certificate.
     
  2. GOT

    GOT Get Proactive! PartnerNOC

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    I would recreate the subdomain and give it an hour to install. Once it clears then delete it again.
     
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  3. DennisMidjord

    DennisMidjord Well-Known Member

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    I tried creating the subdomain and forcing the queue to run, but the error was still the same.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @DennisMidjord,

    Can you verify which version of cPanel & WHM is installed on this system? EX:

    Code:
    cat /usr/local/cpanel/version
    Thank you.
     
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  5. DennisMidjord

    DennisMidjord Well-Known Member

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    Hello,

    The server is running v. 11.76.0.4.
     
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @DennisMidjord,

    Can you open a support ticket so we can take a closer look at the affected system? You can post the ticket number here and we'll update this thread with the outcome.

    Thank you.
     
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  7. DennisMidjord

    DennisMidjord Well-Known Member

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    I've created the ticket now: ID 10674931
     
  8. DennisMidjord

    DennisMidjord Well-Known Member

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    Issue has been fixed now. This was the reply:
     
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @DennisMidjord,

    Thanks for sharing the outcome!

    To update, internal case CPANEL-23825 was opened to report an issue where the AutoSSL pending queue continues if domain was removed. I'll monitor this case and update this thread with more information on it's status as it becomes available.

    Thank you.
     
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