SOLVED [CPANEL-23854] Invalid hostname prevents WHM access after v76 update

[mywish1]

hi
i have active cpanel license but when i try to login with whm i m getting this message on whm when i login take a look screenshot

kindly tel me how to fix this i already verify that and my license is active and i also run the following commands as well
/usr/local/cpanel/cpkeyclt
but still no luck kindly telme how to fix this issue thanks.

 

[mywish1]

may be this is cache issue

 

[cPanelMichael]

Hello @mywish1,

Can you confirm that a valid hostname is configured on this system? We document the hostname naming requirements at:

Change Hostname - Version 74 Documentation - cPanel Documentation

To check your current hostname from the command line, simply run the following command via SSH as root:

hostname

Thank you.

 

[Sawyerr Ken]

I experienced the same thing now and I noticed my hostname had changed from server.example.com to server.
Changing the hostname back to what it was and refreshing the cPanel license solved this.

However I'm wondering what prompted the change. Is there a bug in cPanel we should know about?

 

[Victor Moleiro]

I have active cpanel license but when I try to login with whm I'm getting this message:

oi65.tinypic.com/ay0kns.jpg

How could I fix this? I already verified the license, the /usr/local/cpanel/cpkeyclt command.

We could access WHM a month ago, and we haven't made any changes since then. But, somehow, we cannot longer access it. Why is that?

Furthermore, we have this hostname: ip-10-99-0-170.localdomain. However, we haven't initialized it in etc/hosts and other files. But we have never had any kind of error.

 

[Victor Moleiro]

Solved!

I ran the following command:
hostname server.your-domain-here.com && /usr/local/cpanel/cpkeyclt

 

[cPanelMichael]

Hello,

Internal case CPANEL-23854 is open to report the issue where the hostname check prevents access to the WHM user interface upon the upgrade to cPanel & WHM version 76 if the existing hostname isn't valid. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the workaround is to configure the hostname from the command line using a command like this:

/usr/local/cpanel/bin/set_hostname server.your-domain-here.tld

We document the hostname naming requirements at:

Change Hostname - Version 76 Documentation - cPanel Documentation

Thank you.

 

[cPanelMichael]

Hello Everyone,

To update, this is fixed in cPanel & WHM version 76.0.7:

Fixed case CPANEL-23854: Remove forceful FQDN check from Simple Setup.

You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

Thank you.