SOLVED [CPANEL-23854] Invalid hostname prevents WHM access after v76 update

mywish1

Active Member
Sep 13, 2014
31
1
8
cPanel Access Level
Root Administrator
hi
i have active cpanel license but when i try to login with whm i m getting this message on whm when i login take a look screenshot
upload_2018-11-7_10-52-42.png
kindly tel me how to fix this i already verify that and my license is active and i also run the following commands as well
/usr/local/cpanel/cpkeyclt
but still no luck kindly telme how to fix this issue thanks.
 
Last edited by a moderator:

Sawyerr Ken

Registered
Nov 8, 2018
1
0
1
PH
cPanel Access Level
Root Administrator
I experienced the same thing now and I noticed my hostname had changed from server.example.com to server.
Changing the hostname back to what it was and refreshing the cPanel license solved this.

However I'm wondering what prompted the change. Is there a bug in cPanel we should know about?
 

Victor Moleiro

Registered
Nov 9, 2018
2
0
1
Barcelona
cPanel Access Level
Website Owner
I have active cpanel license but when I try to login with whm I'm getting this message:

oi65.tinypic.com/ay0kns.jpg

How could I fix this? I already verified the license, the /usr/local/cpanel/cpkeyclt command.

We could access WHM a month ago, and we haven't made any changes since then. But, somehow, we cannot longer access it. Why is that?

Furthermore, we have this hostname: ip-10-99-0-170.localdomain. However, we haven't initialized it in etc/hosts and other files. But we have never had any kind of error.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello,

Internal case CPANEL-23854 is open to report the issue where the hostname check prevents access to the WHM user interface upon the upgrade to cPanel & WHM version 76 if the existing hostname isn't valid. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the workaround is to configure the hostname from the command line using a command like this:

Code:
/usr/local/cpanel/bin/set_hostname server.your-domain-here.tld
We document the hostname naming requirements at:

Change Hostname - Version 76 Documentation - cPanel Documentation

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,213
363
Hello Everyone,

To update, this is fixed in cPanel & WHM version 76.0.7:

Fixed case CPANEL-23854: Remove forceful FQDN check from Simple Setup.

You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

Thank you.