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SOLVED [CPANEL-23903] tailwatchd warnings logged when enabling more than one alternate Exim port

Discussion in 'General Discussion' started by kernow, Nov 12, 2018.

  1. kernow

    kernow Well-Known Member

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    Been getting these error messages for a while now despite a couple of cPanel updates which I thought might fix it. Their no problem, more of an annoyance:
     
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  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @kernow,

    Do you have a custom service configured for exim-ports in the /etc/chkserv.d/ directory? If so, can you post the contents of that file?

    Thank you.
     
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  3. kernow

    kernow Well-Known Member

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    No custom service configured as I understand you to mean. There are a couple of non standard ports added though.
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @kernow,

    Can you open a support ticket so we can take a closer look? You can post the ticket number here and we'll update this thread with the outcome.

    Thank you.
     
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  5. kernow

    kernow Well-Known Member

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    Oh I see what you you mean now, we edited the error message " [exim-ports]" to remove the ports listed as we have opened more ports than the default.
     
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  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Can you let me know the specific files you modified, and the specific changes you made?

    Thanks!
     
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  7. kernow

    kernow Well-Known Member

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    In WHM>>>Service Configuration>>>>Service Manager >>>Exim Mail Server (on another port) we added a couple of extra ports. Note that this was done a few years ago! No other related files have been modfied.
     
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  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @kernow,

    I've confirmed that enabling Exim Mail Server (on another port) with more than one alternate port via WHM >> Service Manager results in output like this from tailwatchd in /usr/local/cpanel/logs/error_log on version 76:

    Code:
    [2018-11-12 14:43:11 -0600] warn [tailwatchd] [exim-26,99] doesn't look like a service name at /usr/local/cpanel/Cpanel/Services/Installed.pm line 221.
    This is now reported under internal case CPANEL-23903. I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
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  9. kernow

    kernow Well-Known Member

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    Great! thanks.
     
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  10. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    This is fixed in cPanel & WHM version 76.0.11:

    Fixed case CPANEL-23903: Add backwards compatibility for exim-altport service names in chkservd.

    You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

    Thank you.
     
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  11. kernow

    kernow Well-Known Member

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    Proper Job!
     
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  12. kernow

    kernow Well-Known Member

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    Getting a similar problem after updating to v78.0.11.
    email from server says "The service “exim-xx,xx,xxx” appears to be down."
     
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    #12 kernow, Feb 22, 2019
    Last edited by a moderator: Feb 22, 2019
  13. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @kernow,

    Can you verify if any particular entries appear in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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  14. kernow

    kernow Well-Known Member

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    We couldn't find anything relevant in the log, we got an email from cPanel monitoring a few minutes later saying it had successfully restarted. That was several hours ago so perhaps its fixed.
     
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  15. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    This is unrelated to the issue originally reported on this thread, as in that case the error message persisted. Let us know if you encounter any additional problems with Chkservd, or if the failures persist.

    Thank you.
     
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