SOLVED [CPANEL-23906] Disabling FTP server removes FTP Server Selection from WHM UI

Stephen Bignell

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Nov 11, 2018
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Hi

I've had a customers server update to v76.0.5 overnight and the FTP selection Icon is missing. They normally leave FTP OFF so it would have been off during the upgrade. Now when I go to Home » Service Configuration » there is no FTP Server selector icon. The server does still need a reboot but I can't do that till tonight, but I suspect it won't appear after the reboot anyway.

See attached screen grab
 

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cPanelMichael

Technical Support Community Manager
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Apr 11, 2011
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Hello Everyone,

I've reproduced this issue and opened CPANEL-23906 to report the problem. I'll monitor this case and update this thread with more information as it becomes available. In the meantime, the workaround is to manually enable FTP via the command line. For example:

Code:
/scripts/setupftpserver pure-ftpd
Thank you.
 

cPanelMichael

Technical Support Community Manager
Staff member
Apr 11, 2011
47,911
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DataCenter Provider
Twitter
Hello,

This is fixed in cPanel & WHM version 76.0.11:

Fixed case CPANEL-23906: Make FTP UIs depend on service instead of role.

You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

Thank you.