Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED [CPANEL-23908] "authnlinks" errors during backups/transfers

Discussion in 'Data Protection' started by Cyberbest, Nov 10, 2018.

Tags:
  1. Cyberbest

    Cyberbest Member

    Joined:
    Sep 18, 2008
    Messages:
    10
    Likes Received:
    1
    Trophy Points:
    53
    In the last week or so I started to get errors in the nightly backup on a few servers. The error is:
    [2018-11-10 02:01:55 -0800] Performing â[email protected]~\AuthnLinksâ[email protected]~] component....
    [2018-11-10 02:01:55 -0800] The â[email protected]~\AuthnLinksâ[email protected]~] failed with an error: (XID 3ffatm) The system failed to open the directory â[email protected]~\authnlinksâ[email protected]~] because of an error: No such file or directory
    [2018-11-10 02:01:55 -0800] Completed â[email protected]~\AuthnLinksâ[email protected]~] component.

    I get it on the same sites every night. I can't find any files or directory for authnlinks on any sites, so I have no idea what is going on.

    Luckily, we have received no complaints 'yet'!

    Does anyone have any ideas? A search all over the Internet and this forum bring up nothing.

    Joe
     
  2. Cyberbest

    Cyberbest Member

    Joined:
    Sep 18, 2008
    Messages:
    10
    Likes Received:
    1
    Trophy Points:
    53
    I posted this in the wrong place. I reposted this in the general area. I'm surprised I can't delete or even correct my own post. So please delete this message.
     
  3. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,947
    Likes Received:
    485
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    This is the correct forum for issues related to Backups.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Cyberbest

    Cyberbest Member

    Joined:
    Sep 18, 2008
    Messages:
    10
    Likes Received:
    1
    Trophy Points:
    53
    My cPanel reseller submitted a ticket. Quickly, cPanel support said:

    "It looks like there was some user cruft for openid authentication on a few users in /var/cpanel/authn/links/users
    After clearing this I was able to create backups on previous users that were getting the shown errors."

    I guess this is now fixed, thank you. But it is strange that this happened on different servers the same night and then continued every night. I'm not sure if this was a side effect with a cPanle upgrade or just what. But if it's fixed, -- On with the show!.

    Thank you cPanel for your excellent support

    Joe
     
    Infopro likes this.
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,534
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @Cyberbest,

    It looks like support ticket 10709395 was opened to address this issue. I've asked our Technical Analysts to take an additional look to ensure this isn't an issue due to a change in version 76. I'll monitor the ticket and update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,534
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello,

    To update, internal case CPANEL-23908 is open to track reports of the following error message during backups and transfers after the upgrade to cPanel & WHM version 76:

    Code:
    The “AuthnLinks” failed with an error: (XID 123456) The system failed to open the directory “authnlinks” because of an error: No such file or directory
    I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  7. cyberweb

    cyberweb Member

    Joined:
    May 12, 2017
    Messages:
    5
    Likes Received:
    1
    Trophy Points:
    3
    Location:
    rasht
    cPanel Access Level:
    Root Administrator
    hello
    we have this issue for all of the users that their username is listed under /var/cpanel/authn/links when we want to make a backup by /scripts/pkgacct
    we get :
    [2018-11-23 13:04:54 +0330] Performing “AuthnLinks” component....
    [2018-11-23 13:04:54 +0330] The “AuthnLinks” failed with an error: (XID hamzfj) The system failed to open the directory “authnlinks” because of an error: No such file or directory
    [2018-11-23 13:04:54 +0330] Completed “AuthnLinks” component.

    we get this error after upgrading to 76.0.8
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,534
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello @cyberweb,

    I don't have new information to report on the status of internal case CPANEL-23908 at this time, but the workaround in the meantime is to move the empty sub-directories under /var/cpanel/authn/links/users/ out of the way using commands like this:

    Code:
    mkdir /root/authn-backup
    mv /var/cpanel/authn/links/users/cpuser123 /root/authn-backup/
    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  9. Cyberbest

    Cyberbest Member

    Joined:
    Sep 18, 2008
    Messages:
    10
    Likes Received:
    1
    Trophy Points:
    53
    One thing that might help here is all the users on 3 servers that had this error during backup are old users that came over from Ensim. We used the cPanel script to convert them over, years ago I seem to remember that if they had .htaccess files with .htpasswords, cPanel made symbolic links using the Ensim site number convention as opposed to the user id. Might be a coincidence, but interesting for sure.

    Joe
     
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,534
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hi Joe,

    I've added that information in the internal case to assist with the investigation.

    Thanks for sharing!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    47,534
    Likes Received:
    2,182
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello Everyone,

    To update, this is fixed in cPanel & WHM version 76.0.14:

    Fixed case CPANEL-23908: Prevent pkgacct error when the source and target directory are empty.

    You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice