In version 76, when the license is deactivate, all mail services stop, sometimes we renew the license a few days later and we will not receive any mail for a few days.
This is an unacceptable limitation.
This is an unacceptable limitation.
Hello @vacancy,
It's important to note that any feature or service associated with the cPanel & WHM installation is not guaranteed to work if the license is not valid. If you find that your license is expiring unexpectedly, the better approach is to troubleshoot and determine why that is happening.
As far as the email issue itself, can you provide some more details about the specific behavior you encounter upon the license expiry? Do you notice any output to /var/log/maillog or /var/log/exim_mainlog when attempting to send or receive an email?
Thank you.
It's important to note that any feature or service associated with the cPanel & WHM installation is not guaranteed to work if the license is not valid. If you find that your license is expiring unexpectedly, the better approach is to troubleshoot and determine why that is happening.
As far as the email issue itself, can you provide some more details about the specific behavior you encounter upon the license expiry? Do you notice any output to /var/log/maillog or /var/log/exim_mainlog when attempting to send or receive an email?
Thank you.
When we send mail to an address on the server, the following error is returned.
After the license is expired, imap and dovecot services are failed notification e-mails.
After the license is expired, imap and dovecot services are failed notification e-mails.
Code:
2018-11-20 22:14:54 1gPBU4-0005P6-O5 == [email protected] R=virtual_user T=dovecot_virtual_delivery defer (-44): LMTP error after RCPT TO:<[email protected]>: 451 4.3.0 <[email protected]> Internal error occurred. Refer to server log for more information.
2018-11-20 22:14:55 SMTP connection from mail-io1-f41.google.com [209.85.166.41]:39247 closed by QUIT
Hello @vacancy,
To update, the case was accepted and a fix to ensure email delivery works when the cPanel license is invalid is tentatively planned for a future cPanel & WHM version 76 build. I'll continue monitoring the case and update this thread with more information as it becomes available.
Thank you.
To update, the case was accepted and a fix to ensure email delivery works when the cPanel license is invalid is tentatively planned for a future cPanel & WHM version 76 build. I'll continue monitoring the case and update this thread with more information as it becomes available.
Thank you.
Unfortunately - this issue is occurring even now.
I am reporting this on 16-Sep-2019 and this ticket was first opened in Nov-2018.
My cpanel is on version 82 (build 14.
[[email protected] local]# /usr/local/cpanel/cpanel -V
82.0 (build 14)
Your reply dated 21 Nov 2018 says
This is the error in exim_mainlog -
As a result I cannot login to check the emails received. I cannot send emails. Emails from other domains are received by exim - BUT there is no way to check the emails that I have received because all cpanel logins are disabled and report back error message "authentication failed"
I am reporting this on 16-Sep-2019 and this ticket was first opened in Nov-2018.
My cpanel is on version 82 (build 14.
[[email protected] local]# /usr/local/cpanel/cpanel -V
82.0 (build 14)
Your reply dated 21 Nov 2018 says
However last night my cPanel license expired. I have raised it with my hosting provider to make sure that they do the renewals properly on time. However, as soon as the cPanel license expired - I started getting authentication failures for emails.
This is the error in exim_mainlog -
Code:
2019-09-16 05:29:28 dovecot_login authenticator failed for ([192.168.1.113]) [117.195.123.190]:59679: 535 Incorrect authentication data ([email protected])
2019-09-16 05:29:29 SMTP connection from ([192.168.1.113]) [117.195.123.190]:59679 closed by QUIT
Last edited:
Scratch that.
I think the issue I faced was because of cphulk protection. As soon as I cleared that - I was able to login (although by this time the license had been renewed).
I think the issue I faced was because of cphulk protection. As soon as I cleared that - I was able to login (although by this time the license had been renewed).
The behavior you described is by-design. While email delivery works when the license is expired, email authentication does not. In other words, incoming emails are processed, but the ability to login to email accounts is disabled. This is explained in more detail on the following thread:
Expired license emails are not working
I have been using Cpanel in a dedicated server for around 5 years. My license was always expiring and I could normally read my emails. But in November my Cpanel license expired and I couldn't receive emails to any account. In all our email accounts Thunderbird was saying: "Please provide the...
Thank you.
