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SOLVED [CPANEL-24090] Renewing SSL not including www?

Discussion in 'Security' started by Brett White, Nov 26, 2018.

  1. Brett White

    Brett White Registered

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    Hi,

    New here and hoping someone can help, we have just renewed the SSL's we have via cpanel but for some reason WWW is not being included this time around so we are getting security warnings when you visit the websites via www, without they are fine, in cpanel I cant see anywhere apart from this one message which I will attach?

    Is this an issue around DCV? Any pointers would be so helpful.

    Thanks
    Brett
     

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  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    HI @Brett White

    Are you purchasing new certificates or are you using AutoSSL? We do have a case for an issue with the www. being stripped from paid certificates CPANEL-24090 which is currently being worked on. If that is the case I'll update this thread with the status of the case once it's resolved.

    Thanks!
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    The case referenced in this thread is fixed in cPanel & WHM version 76.0.11:

    Fixed case CPANEL-24090: Fix “www.” auto-included domain in SSL purchases.

    You can learn more about our release tiers by clicking here and see which build is published to each release tier by clicking here.

    Thank you.
     
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